The purpose of the card is to be able to pay for medicines and Drs office visits. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Watch this corrupt company and dont use them for your poor employees. HOLD lets you deactivate a card temporarily. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Thats not good enough and want explanation of benefits. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! WEX Fleet Universal has opened I have no choice but to involve my attorney for CEASE and DESIST. 1 Hancock Street The most common fleet cards are by Wright Express (Wex) and Voyager. Which I give them, but now Im denied? I will be closing this account as soon as I get my funds. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. WexLocationCode.setTransientValue("wex02"); The search results appear on the bottom of the screen. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. (See Look up card.). apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond How does it work? While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. The company has received 107 complaints in the past three years. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Merchants most commonly describe unexpected incidental fees and high termination fees. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Set the Validation type, then click Next. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Wex is currently charging is 83%apr. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. I have been instructed a different way to close the account each time I call. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. I am the bookkeeper for a company vexed be WEX. Click Authorize Payment and confirm the payment info. Charged to my bank account, we do not own a card. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Youll want to find a company that will charge you as close to cost as possible. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. EFS/WEx decided to debit our account and send us a check. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Phillip created this website and has written over 1,000 articles regarding all things payments. Now the meat of the matter what its going to cost? Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Store Branded Cards Fleet card offering without a traditional card network. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. See Who The Worst Processors Are. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Hopefully they get banned from my state at least. Focusing on diversity also means focusing on inclusion. Don't Fall Into An Expensive Trap. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. When you take fleet cards, the funding time depends on the type of card and the processor. In the Policy Number menu, choose the policy that will receive the limit. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. An approved line of credit offered by Love's Travel Stops to approved customers. Contact Support. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Choose Cash Advance from the drop-down menu. CardPaymentOptions.com, Inc. All Rights Reserved. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. LOL. Id rather just use my Spark card and get the cash back. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. How do I qualify for Love's Express Credit? reply and I will get the message. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. For example, a gallon-per-transaction limit for a type of fuel. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. finance charge has been 150% APR. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? You will be notified when new oil merchants begin accepting the WEX card. All Rights Reserved. In Report Value, enter the drivers name. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Incompetent fucks. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. 2023 Host Merchant Services. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Fleet Cards What is a fleet card? This is a fraudulent account. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. (See Look up card.). Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has As more data is collected and trends identified, he expects losses to decrease even further. We are FSA account holders that are managed through WEX health. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. WexLocationCode.setTransientValue("wex02"); Portland, ME USA 04101. The sole purpose of the material presented herein is to alert, educate, and inform readers. ERGs drive diversity by fostering new bonds and communities across the company. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Worst gas card ever. Fleet cards can also limit the number of transactions or caps on each transaction. Focusing on diversity also means focusing on inclusion. Insert the card into the pump or attendant swipes the card in the station. Still getting notified of late fees Select the date you want the payment to be made. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Hi Ana, It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Just give me my money! After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. The card can be used to purchase any type of fuel, including gasoline and diesel. Still, businesses must have specific equipment set up for companies to accept them. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Worst company in my 50 years of being in business ! For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Hey y'all!!! In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. A few months later an obnoxious debt collection company starts hounding us. I think this would be great for our business! The Problem is this Wex froze my credit card HSA account they want receipts. The card can be used at any gas station that accepts the card. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Would like to join in class action suit. Click Save, then confirm the information. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Most often, people choose Report Only, so the drivers name only appears on reports. On the Policy Management screen, you can edit existing policies or create new policies. UPDATE: Not menti. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Since thats the lowest rate of the purchasing card categories, thats the goal. Fleet cards differ from commercial credit cards in a few ways. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Furthermore, there are specific store-branded card networks offered by particular brands. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Exceptions are even color-coded to make them easier to prioritize. Receive your Esso Card Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Related Article: Introduction to Credit Card Processing Rates and Fees. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. The standard Wex, Inc. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. On the card detail screen, click Add Prompt. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. crazy third time its going on. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? See Which Processors Offer No Monthly Fees And No Contracts. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you.