She said too bad, you need to wear a mask or we can't check you out. No need to bother with long lines or product availability. You sure have your priorities straight. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Help even if you are not a cashier, you work for GetGo! Here are 8 tips for writing great reviews. I do not like going to this Giant Eagle! This complaint was posted by a verified customer. Good MorningThe consumer's request was filled in December, however, it appears they never received it. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. Country fried steak & eggs were. The first transaction that I did online in fact, did go through. Products used:Your customer service stinks. Because more often than not, they have what is needed and at a fair price! Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. 108 total complaints in the last 3 years. Something needs done. Hello Shop & Save. BBB Business Profiles may not be reproduced for sales or promotional purposes. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. Nothing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am a conservative person & I really like Giant Eagle! Jan 26 2021 We have researched this matter and added thecoupon to the consumers advantage card. Early History. Kroger's parking lots are always full. named Heather - very immature for the title that she holds. Cross contamination can and does happen. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. Block Spam Calls. Other customers heard this and couldn't believe it either. Same person who called me answered. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. Start your review today. I said well we waited all that time and the car ahead of us received their prescription so how we would know? They never want to cut the meat that's available. and come shop your damn groceries yourself and $#*! At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Author: Pittsburgh, Pennsylvania. Last friday, I placed an order for pickup at Giant Eagle. I called the store. Spacious and very clean store. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. A store associate called me at 7:40am to ask for substitutions and also for any additional items. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So I am out $200, no refund and my cards have been mysteriously used. So i activated an offer for spend $150 get $10 bonus. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. code: [protected] [protected]. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. She didn't know how to remove it. Even the cheapest of car wash. Ray Saunders 614 In hopes to fix this issue for me and other customers for future. It goes against our guidelines to offer incentives for reviews. I explained to them my same situation, and they continued to harass me and discriminate. I did so and spoke with 3 representatives and opened up a case. Giant Eagle has extremely terrible customer service. I just don't understand how this could happen. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Look at your competition! For every $50 you spend on qualifying perchases, you get a straight $1 back, not $1 per gallon. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I. I had to go to Kroger to get a cake for my granddaughter. The store is in Brooklyn ohio. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. Share your photos and videos with others to prove the truth of your words. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. 2412 customer reviews of Giant Eagle. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. this item is currently being modified/updated by the task: derive . Giant Eagle service worst ever since Covid 19 started. i don't have a complaint as much as need advice. Anyone can write a Trustpilot review. This is right after Christmas. Its unbelievably immoral and despicable! 5.0. Tell us what you think about Giant Eagle, Market District, GetGo, Giant Eagle Pharmacy or Curbside Pickup & Delivery and we'll give you free perks! Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. Two weeks later (today) the same product cost me $6.39. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. but they want to play that silly "security reasons " game. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. So, off to Rite Aide i go! The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. This is the email I received 12/14/22: Desired outcome: Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. I buy brand name wines and medicines and detergents at this store and its also in walking distance. The associate was extremely rude to me. Terrible Terrible Terrible. Desired outcome: 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. Wide selection of produce, meat and general grocery products. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. I STOPPED SHOPPING HERE During the pandemic because prices are so high! This will surely increase the credibility of your complaint. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". If you have been a victim of such, contact a lawyer. The average employee at Giant Eagle makes $27,418 per year. Thank you. Giant Eagle reviews & complaints. No one seemed to care about the mistake made in the store. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. Is this your company? This person was watching everyone in the line as if they were stealing. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. I will NEVER walk in a Giant Eagle again! I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. I guess Heinen's will be my home store. International Association of Better Business Bureaus. i am now a former customer. If she was helping it would not be anyone to watch! I have been a customer for Giant Eagle for a very very long time. Customer care is no care Good meat but bags break and prices are too high, Wide selection, pretty good produce and meats, average quality store brand items. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. I'll go to Kroger's from now on. What they do NOT tell you is that now, if you buy one, it's down to $1.25! $#*! Read full review of Giant Eagle and 1 comment. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. Job Work/Life Balance I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. nav-opener. Need a loyalty card to self check out I'm frustrated. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. The most common ethnicity at Giant Eagle is White (74%). Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. The organic section isn't huge at this store. I am first off disappointed by the new renovation. . " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. This did not just happen, it's been over 3 years now. I purchased 3- $100 gift cards via the Giant Eagle App. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Thank you. Further, The stores take no responsibility for alcohol consumption in their stores. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! 8% of Giant Eagle employees are Hispanic or Latino. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. States they care about work-home balance Pro diversity culture Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. I sent the main manager Adrian A**** an email with the transaction history of my card. It was 5:15. In recent years they've started carrying more organic and vegetarian products, which is great. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). I will write and call to everyone I can to let them know how horribly I was treated. There was a manager standing at front of store with one cashier checking out a long line of customers. Find 477 listings related to Giant Eagle Grocery in Washburn on YP.com. Category Food & Beverages. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. My husband **** called their customer service two days later and was informed that I had to call. Browse; Login . Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores.