existing cheque deposit machines about 1 to 2 days. XC: Excuse me. Role Play Business Meeting - YouTube 0:00 / 8:47 Role Play Business Meeting Peerada27 618 subscribers Subscribe 2.1K Share 202K views 5 years ago submitted to Dr. Patcharee M. . No matter the circumstances, role play scenarios help you prepare and succeed. You may have some very real-life situations that you can role play this way, but shyer students may not talk at all or more aggressive students may dominate the conversation on the . Discuss items on the agenda making sure to paraphrase and clarify as you move through the meeting. Please leave the office before the cleaning The same concept can apply in sales. We specifically [insert business value proposition], which sounds like what youre looking for. Thank you, thank you for being present in this meeting. XC: Great. I dont think our product is the best fit for that specific situation, but maybe you have other pain points that relate more to what we have to offer?, The Prospect: No, thats our only need you dont have any other options?, The Salesperson: Unfortunately not, Im sorry that we wont be able to help you overcome that challenge. 3069 uses. Entertaining and motivating original stories to help move your visions forward. the new function if we choose to launch the machines directly as it will be install at all of the With roleplay, a colleague could create . I suggest we go round the table first to get all of your input. According to our last meeting, Right, Tom, over to you. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. We'll have to leave that to another time. Share. Please know that if you ever get to a point where we can help you, I would be happy to have another conversation and discuss a potential partnership.. Oh by the way. This exercise is great for learning how to communicate with customers who may have higher-level questions than the average customer, reminding reps of the importance of brushing up on their product knowledge to ensure they can answer questions at all levels of understanding. From the considered response to always making the first offer, there are hundreds of negotiation strategies out there. If we using a new cheque machine, the existing cheque machine will be These are examples of a project team responsible for construction activities at a new oil & gas facility. Script Role Play Uploaded by Achik Che Rahimi Copyright: Attribution Non-Commercial (BY-NC) Available Formats Download as DOCX, PDF, TXT or read online from Scribd Flag for inappropriate content Download now of 15 SCENE 1 (Office interview) PART 1 Secretary: Miss FatinahAbdWahab. I think rural customers want to feel as important as our customers living in cities. Im going to buy a [insert product your business has], and Im close to a decision, but Im also considering [insert competitors product]. After you come to an agreement or decide your needs are incompatible, debrief. If youre prepared for tough conversations, youre less likely to fall onto the defensive. In this scenario, the extreme scenario is that a prospect has just recently lost a supplier and is on a tight deadline to find a solution. We are considering specific data mining procedures to help deepen our understanding. I am glad to welcome all the managers to the first meeting of the Dolce Pastry Enterprise. When the information provided coincident, the machine There is no trained interviewer to clarify and explain the The prospect approaches the salesperson and lets them know theyre in between choosing you or your competitor. Many business interactions are complex, with an array of possible results. The more practice you have, the better your chances of crafting a mutually beneficial deal. The online survey can save more time and convenient for the customer. By day, I enjoy my career in corporate finance, using data and analysis to make decisions. The goal of doing that is to be able to [insert product specifications]. In this situation, the salesperson is working on having trouble compromising, even when the client's value is clear. The rep has a set amount of time it could be 30 seconds or it could be two minutes to respond to that common objection in a way that satisfies the group and moves the deal forward. So, if there is nothing else we need to discuss, let's move on to today's agenda. Discuss concrete improvements each rep can make next time, and run through these exercises as many times as you wish. BK: Based on my research, I think interview is the most effectively way to help us get more KA: I agree with you. 4. XC: Good morning everyone. Here, lets imagine the scenario is a sales conference with a potential new customer. for Project X and the project is expected to be complete on this September. However, respondents can answer online survey by using XC: Great. XC: Alright. The lesson focuses on listening, vocabulary and speaking (role play practice). WF: Xiao Chee, I found out that there is an error in item no.6. Your best option is to use role play scenarios to get ready. WF: I agree with your point of view, Khe Ai. Provide specific descriptions of how you completed ALL tasks and activities. Margaret Simmons recently joined the team. Do not sell or share my personal information. Therefore, the possibility of customer to provide fake information such as gender, age or race is Wed really like to do business with you.. After all, its almost impossible to think of every outcome by yourself. programme. Supervisor: Ram, I heard that . Then, they ask questions that are meant to have you convince them youre the right decision. It can be a vicious circle that can give anyone a horrible headache., Meeting times for this group would be every Monday and Wednesday from 5:30 PM to 7:30 PM. We will choose to have a trial period for the new developed programme then. C, Swinburne University of Technology Malaysia, Financial Accounting And Reporting (FAR270), sejarah perkembangan bahasa melayu (BMMB1074), English for Occupational Purpose (BBB3103), Professional Practice 1A (Conveyancing) (UUUK 4203), Art Education Assessment And Evaluation (PAGS6333), Partnership and Company Law I (UUUK 3053), Partnership and Company Law II (UUUK 3063), Business Organisation & Management (BBDM1023), Tugasan 1 BMMB 3033 - boleh guna untuk rujukan, Sumbangan sumbangan tamadun islam pada dunia, LAB Report - TWO & Three Hinged ARCH ( Group 1), Definisi dan konsep falsafah ilmu minggu 1, Principle of management in Mr.DIY for Group Assignment, Rainfall- Runoff Relationship Report for engineering lab 1, Report final project for electrical saving switch, Kerja Kursus Perniagaan Matrikulasi AP015, Topik 5 Pembinaan Peradaban Majmuk Di Malaysia, Accounting Business Reporting for Decision Making, 1 - Business Administration Joint venture, Industrielle Geschftsprozesse: Nordrhein-Westfalen. Refer to the agenda as needed. Margaret Simmons: May I also introduce my assistant, Bob Hamp. I can definitely help you out here. What is role play? View Role play script (1).docx from NAVITAS PY at University of Canberra. You can adapt the script to meet your business needs. Now you know: it's the secret to anticipate questions in high pressure situations. Regardless, make sure each person performing their duties has adequate resources, training and time to do an effective job. OK, let's start with meetings. The Salesperson: So, those are the terms of our deal. KA: Sorry for interrupting. Your pitch might be enthusiastically received. Refer to the agenda from time to time during the meeting to keep the discussion on track. be monitoring the progress once the new developed programme start to operate. Moreover, we can adapt the questions as necessary, clarify doubt and ensure our customers are Our last supplier was great with their [insert info here], but we always wished that we had [insert something your specific business offers]. Human resource Manager, what do think about that? method right? c. Course Hero is not sponsored or endorsed by any college or university. Write down a variety of situations in which you would need to break up with a prospect. This enables you to present your case from a position of easy strength. Sometimes customers do a significant amount of research before they approach a sales rep, so they have knowledge about your business and the products and services you offer. The Salesperson: Hi there! Although the existing cheque machine still Jack Peterson: Before I begin the report, I'd like to get some ideas from you all. Role playing prospect breakups is a crucial part of sales training and one that, if handled correctly, can win you more business in the future. . So, I work in video editing and Im looking for an external harddrive that can handle large multimedia file transfers, sometimes multiple times per day, with little downtime. The Prospect: I ordered this blender in the mail the other day, and it doesnt work. Please note that you can adapt the scenario to more closely fit the products and services offered by your business. XC: Alright. 1. This example business meeting is followed by the two sections which provide key language and phrases appropriate for typical business meetings. Shall we convene the meeting? Oh by the way, Johnson and Shirley are unable to presence for this meeting because they are on a business trip to Japan. Employers use this model because they want to see your skills in action, not to back you into a corner. Finally, check your understanding with the quiz. The Two Dollar Game requires a moderator and at least six players, so ask your sales manager or another member of your team to lead it. Then Ill approve and sign them as an accurate record. Tell everyone theyll be negotiating three times with three different partners. The scenario cards include 15-speaking parts and an additional 24-optional job cards for each student to be included in the introduction segment of the meeting. The facial expression and body language of Torento. Compare your notes. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, XC: First of all, is everyone here? Oh by the way, Johnson and will enter the code to the cheque machine. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. want to launch the machines with new developed programme directly or we prepare a trial period service of bank. Business Meeting Simulation Role-Play by Business Girl 4.9 (16) $2.50 Zip Hold a business meeting in your classroom with this staff meeting role-play activity. What worked? You might be expected to review resumes in moments and ask thoughtful questions. If youre roleplaying for a sales meeting, youll need to assign actors to portray all key players. Next, practice the meeting as a role play with other business English students. main agenda, any matters arising from last meetings minutes? MEETING SCRIPT Arifah : Assalamualaikum and a very good morning. Its much easier for them to see how you operate as a sales rep if they put you in a sample scenario than it is to hear you tell them what your skills are. WF: Sure, next, my turn now. Employee is initially mapped to: You need to focus on your objectives, your prospects goals, potential landmines, and more. project to improve our existing cheque deposit machines. this matter and present it on next meeting. I've got some suggestions for improving our teamwork. Scenario One: Workplace Conflict You are the supervisor in an IT Call centre where two of your staff members have not been . Meeting Chairman: Let's get started. Have you all received a copy of today's agenda? It's important to easily overcome those objections to move deals along. List each persons name and role in the roleplay. Business Communications Course Supplement (Activities + Projects). Our budget is more in line with the pricing model for the lower tier, but we need the specific functions offered by the other. Not only that, certain populations such as elderly may not Identify the most productive ways to respond to a hostile prospect. However, my budget is around [insert relevant numbers]., The Salesperson: Thats good to know. For example, suppose youre expected to be a sound negotiator. Enough for one or two large-sized video files?, The Prospect: Oh more than that, Im looking for about 5TB minimum, hopefully closer to 8. Varied tactics scenario: practice using different negotiating models. I need a refund., The Salesperson: Wow, Im really sorry to hear that. The Salesperson: Hi [customer name], Im calling because weve scheduled a product demo for today. XC: Alright. connect to World Wide Web, which mean they can answer the questions at anywhere and XC: Good. The three basic negotiation practices are win-lose bargaining (one person gains at the cost of the other), win-win bargaining (both people benefit), and mixed-motive bargaining (both people benefit by expanding the pie.) This exercise from MIT, known as the Two Dollar Game, illustrates all three -- and shows mixed-motive bargaining usually leads to the most desirable outcomes. Youll get a sense of what usually happens during them, and you can practice the scenarios with a friend or a mentor that is willing to help. But successful role play scenarios also need actors for those on the other side of the table. Assign roles to the roleplay team to ensure each of these outcomes is raised and rehearsed. Salespeople should ensure theyre aware of the business value proposition and understand what sets you apart from competitors in the same market. BK: Excuse me, I disagree with you. Could you repeat that, please? Rural customers need special help to feel more valued. It simulates real conversations that service reps have with customers and it teaches them how to respond to different customer behaviors. [insert question], The Salesperson: Im glad you asked! Trial period will give the customers better understanding about what is the function of our Explain how roleplaying is more than just a theory. ROLE PLAY MEETING SCRIPT. Its less about the number of files and more how much it can hold at a time, sometimes I need to switch between computers., The Salesperson: Thats helpful! hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3934a25d-e58d-447e-a2ee-5505db8c56ea', {"useNewLoader":"true","region":"na1"}); Get expert sales tips straight to your inbox, and become a better seller. Meeting Chairman: Good idea Donald. period as the way to introduce the new function. Thank you for the information. (You can play multiple times so each team member has a turn as the salesperson.). This is a role-play activity. cheque machine because it is having a win-win situation. Mae Ann: Since everyone is around lets get started. The next one is Friday, November 17th., From now on, we will meet with Francis and his team bi-weekly to follow-up the plan and ensure the timing and quality of the event., It is crucial for the team to have regular meetings to enable the staff to implement new ideas or plans, solve problems, discuss, prioritise and accomplish important tasks, which in all will benefit the pupils education and school experience., It is crucial for the team to have regular meetings to enable the staff to implement new ideas or plans, solve problem, discuss prioritise and accomplish important tasks, which in all will benefit the pupils education and school experience., In the Integris Health System, meetings are held on a very frequent basis. Allow the team members to put you on the spot, challenging your words, actions, and assumptions. Perhaps your product/service isnt the right fit for their business, they dont have the budget, or theyre just not ready for your offering (but might be in a year or two). Complete the exercise again with the new salesperson focusing on their personal weakness. First of all, Id like. Some of the questions they have may be directly related to how your product measures up to a competitor, so its important to be aware of your value proposition. Use these exercises to prepare yourself for every technique and scenario imaginable. I cover a variety of topics for Tuts+, including photo editing software like Adobe Lightroom, PowerPoint, Keynote, and more. For more information, check out our, 10 Sales Role Play Exercises & Scenarios To Prep for Negotiations, Pop up for DOWNLOAD THE FREE SALES PLAN TEMPLATE. Once you identify each outcome, you can prepare a response. With an online survey, there will be many categories that the respondents can choose to My business just recently had a contract end with our supplier for [insert something your business provides] and were hoping to begin a new one within the next few days., The Salesperson:Its good to meet you! Setting up a roleplay scenario takes only a few quick steps. Choose who will play the salesperson and who will play the prospect(s), and cycle through these slips of paper, so your reps can get used to a variety of breakup scenarios and prospect responses. reliable for the data analysis. Ke Nee? BK: Xiao Chee, I would like to apologise on behalf of Johnny for not being able to attend this meeting due to sickness. The key is to learn, recap, and refine. wasting and our bank will make a lot of losses. As far as getting started, we usually need about a 3-week turnaround, but we may be able to get started sooner with an additional [insert extra cost] for the first month since well be getting the ball rolling faster than normal. Great work! We will Then, give the salesperson and prospect their price/budget. Free and premium plans, Customer service software. Not only that, online survey can Roleplay helps enable a more agile, robust response to challenges and questions. Is that OK for everyone? Youll get a sense of the skills required for the role and what the role-play scenario may entail. about the new service. (You can find a printable version of each participant's instructions on. This activity is a simple role play for negotiating a raise. Breaking up is hard to do and even harder when you must tell a customer (and their commission) goodbye. But your team may not have experience with them. Free and premium plans, Content management software. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Mae Ann: Id also like to introduce Ms. Andrea Librando who recently joined our team. Alice Linnes: I just stated that we need to give our rural sales teams better customer information reporting. These are easy to use and built for sharing with your team. Alice Linnes: I'm afraid I can't agree with you. The results of this survey will be delivered to our sales teaMs. Think of it as a dress rehearsal for a big moment. survey. I have a good understanding of how your service will meet my goals. With the PAC code, the machines are able to identify While all the scenarios listed above are good for practice among your team members, its also possible that youll be asked to participate in various role play scenarios during an interview. Think of a big situation that you're set to tackle, then apply roleplay to it. When invited for an interview, do research and see if theres information online about whether the interview will involve role-play. Hold a business meeting in your classroom with this staff meeting role-play activity. Shall we convene the meeting? Whatever the situation, it costs reps time and money. They must divide the $2 between themselves. Jack Peterson: Well, let me begin with this Power Point presentation (Jack presents his report). Meeting Chairman: Thank you Tom. So, Khe Ai, can you Could you explain how will this new programme Role playing prospect breakups is a crucial part of sales training and one that, if handled correctly, can win you more business in the future. Make sure that everyone has an agenda of the meeting and stick to it. Look at one example of this sales role play scripts: (Image Source: SalesScripter) The statements above talk about the product, which is not a good thing. properly understood the question through the direct interview. After an agreement is reached or you reach a standstill debrief. the machines directly, we will need a large amount of capital to install the new developed Be sure to use the larger cards first with speaking parts so that the meeting content will be presented. Tom Robbins: Thank you Mark. When you speak from a strong position, youre more likely to succeed in your goal. Let, Clinical Examination: a Systematic Guide to Physical Diagnosis (Nicholas J. Talley; Simon O'Connor), Apley's Concise System of Orthopaedics and Fractures, Third Edition (Louis Solomon; David J. Warwick; Selvadurai Nayagam), Diseases of Ear, Nose and Throat (P L Dhingra; Shruti Dhingra), Gynaecology by Ten Teachers (Louise Kenny; Helen Bickerstaff), Browse's Introduction to the Symptoms and Signs of Surgical Disease (John Black; Kevin Burnand), Lecture Notes: Ophthalmology (Bruce James; Bron), Apley's System of Orthopaedics and Fractures, Ninth Edition (Louis Solomon; David Warwick; Selvadurai Nayagam), Oxford Handbook of Clinical Medicine (Murray Longmore; Ian Wilkinson; Andrew Baldwin; Elizabeth Wallin), Essential Surgery (Clive R. G. Quick; Joanna B. Reed), Shigley's Mechanical Engineering Design (Richard Budynas; Keith Nisbett), Little and Falace's Dental Management of the Medically Compromised Patient (James W. Little; Donald Falace; Craig Miller; Nelson L. Rhodus), Law of Torts in Malaysia (Norchaya Talib), Clinical Medicine (Parveen J. Kumar; Michael L. Clark). I edit on a desktop. KA: I also think 3 months is suitable for testing. This is an example of a scenario in which the prospect is dismissive and unwilling to negotiate different solutions. This strengthens the process while recognizing all team members for their contributions. On top of that, we will need to stop the operation of our The prospect might repeatedly reschedule the demo, ghost for weeks at a time, or drag their feet in returning a signed contract. I know there are similar products on the market, but what sets ours apart is that [insert value proposition]. Are they resurfacing after six weeks of unresponsiveness? We encourage you role-play these examples and discuss them within your own team so that the difference between the two will even be clearer and you will reflect on your own team's behavior. It can be detected through the facial This is because that the online survey can reduce the set-up and Project A should be start on August not on September. This involves planning for each eventuality that might occur in the actual situation. Meeting Chairman: Unfortunately, we're running short of time. Jack? Have you all received a copy of the Give each partner a piece of paper with new secret instructions. Boon Kai, Khe Ai? The rest of the group acts as the prospects and take turns hurling common objections at the rep. lower than online survey. Would you like to provide feedback (optional)? Close the meeting by summarizing what's been discussed and scheduling the next meeting. So, its helpful to use a tool thats easy to share with others. Most people who come in here and buy these do a lot of photo editing and work with large scale multimedia files, which it seems like you need.. Donald Peters: Excuse me, I didn't catch that. Can I ask if there are any hesitations on your end that I can help clear up to ensure were on the same page?, The Stalled Prospect: We dont have any hesitations, I just want everyone to know whats going on., The Salesperson: Okay, well Im here to answer any questions if you have them, even if there are hesitations., The Stalled Prospect: I actually do have a question. Negotiations with irrational or demanding buyers may be one of the most challenging situations youll face as a salesperson. DOCX, PDF, TXT or read online from Scribd, 73% found this document useful (30 votes), 73% found this document useful, Mark this document as useful, 27% found this document not useful, Mark this document as not useful, Save Executive Meeting Role Play For Later, Role Play Script - Minutes of the Second Executive Meeting. Any issue or amendment? A good idea is to use a PowerPoint slide deck. KN: I disagree with Khe ai point of view. Since the quality of machine from foreign country Ania Uy: Thank you for having me, Im looking forward to todays meeting. KN: It can help us to reduce our budget because the cost of development of a new program is The Prospect: Hi! For example, your role play may be one company negotiating with another company with several representatives from each company participating in the mock meeting. Right. They may approach a rep at one business looking to get more information to make a final decision. Not only that, most of the existing cheque machine In the case of sales: Each of these outcomes - and any potential others - should be identified and listed like this. Then, have the reps discuss what they would do differently next time. we are able to settle the bug efficiently without affecting the normal operations of other First, let's go over the report from the last meeting which was held on June 24th. Scenario: Denise Chapman and Junichiro Yasuda have their initial meeting at Akuta Corporation in Tokyo, Japan. The leader, reporter, timekeeper, and participant are four basic roles any effective meeting should have. Shuffle the papers and randomly pick one. You may encounter questions and resistance from your own team! By nature, roleplay isnt a solo exercise. Mr Mohd Farid agreed that he would respond to the invitation from A&D. chances of making mistakes as we are able to monitor the progress and our banks staff will English as a Second Language (ESL) Expert, Business Meetings in English: Role Play and Quiz for ESL Students, Phrases for Performing Well in Business Meetings, Farming and Agriculture Vocabulary for ESL Students, Introducing Phrasal Verbs to ESL Students, Useful English Phrases for Running a Business Meeting, Parent Role in Education is Critical for Academic Success, Popular Cliches Explained for ESL Students, M.A., Music Performance, Cologne University of Music, B.A., Vocal Performance, Eastman School of Music. Which responses worked well? many of you agree on installing new machines? BK: Xiao Chee, I would like to apologise on behalf of Johnny for not being able to attend this WF: Xiao Chee, I found out that there is an error in item no. What exactly do you mean? Besides that, online survey is a In addition, if anything happens during the trial period, WF: Sorry about that, can I interrupt you? The participants will be expecting to switch partners again. So, what we offer is [insert product specifications]. presence at the selected branches to guide the customers. XC: Right. The Salesperson: Our standard pricing for [insert product, service] is [insert pricing]. Thank you. XC: Wei Foong, can you tell us the result of your research? On the other hand, if we choose to provide a trial period, the new developed Would you recommend. Many people will be nervous, like those playing roles outside of their usual scope of work. Shall we proceed to the next item on the agenda? Thats a good news for us. Before we end this meeting, is there She is in Kobe at the moment, developing our Far East sales force. Planning a sales call on a potential client? branches. The person playing the difficult customer chooses two to four behaviors to use during the role play. These activities are also a fantastic way to practice responding to difficult events, such as unreasonable discount requests or unexpected demands.