This is because the Aladdin Connect App server is busy or down. 344 SW Wilshire Blvd Ste I-106, Burleson,TX, 76028, Azle TX Location: Independent Advisor - Community. Go back to Step1 (above). (1-866-599-4995). STEP 1 In the Home close to Wi-Fi Router: 1. I logged into the Genie Portal and my door isnt listed now either and it IS listed in the Aladdin app. Strangely also running into this just in the past few days. Aladdin Connect App Not Working | Reason and Solutions. 3. SAVE THESE INSTRUCTIONS. I have made sure they are on the same wifi network (I have a 2.4 and a 5) readded the hub to my account and home and it still doesn't show up. and then strip 1/2 in. Hoping they may appear randomly overnight. Check Device date and time setting. 15. We'll begin by asking you questions about the issue you're experiencing. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi . NOTE:Customers using control apps from other vendors and NOT using the Aladdin Connect app to control this system will need to visit www.GenieCompany.com/AladdinConnect for specific Wi-Fi instructions. The blog has offered a variety of . Search your app store for Aladdin Connect. 5. (Wi-Fi range extender may be needed to obtain optimal signal). 1. Improve your network security Webinar 3/17 11AM PST. Save my name, email, and website in this browser for the next time I comment. However my issue is, I keep getting this error: Could not create share link, please check your internet connection. Plug garage door opener into wall plug to restore power. The Aladdin Connect smart home garage door controller always gives you power over your home by monitoring your garage door's status. There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. Ordering information for the adapter is listed at the bottom of the page. Visit www.GenieCompany. Plug Aladdin Connect into wall outlet with Power Pack. https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/ (NOT https://genie.exosite.com/api/portals/v1)? Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. set up and test the Aladdin Connect system. Insert the wire into wall control inputs either: (OPTION A) Directly to the garage door opener. OR (OPTION B) To the Back of the wall control. Be sure to reattach to the proper terminal should they become detached. Clean the garage door where DPS will mount. All Genie brand and most competitor brands of garage door openers will operate with Aladdin Connect. 2. 11. Blinking Green light - The Door Control Module is connected to Wi-Fi router, but not connected to the internet or the cloud server. Install the entrapment WARNING label next to the wall button or console, in a prominent location. Hope, OH 44660, to serving the community and supports local and national charities. Press orange tabs down and insert both wires into connection points for DOOR 1 on the back of the DCM. Plug Power Pack into back of DCM as shown in STEP 1. Visit www.GenieCompany. Look at the Wi-Fi icon at the top of your smartphone screen and check to make sure you have at least two bars of strength. Why Aladdin Connect App is not Working Today? If you have one of these units, you will need the special adapter. Still seems to be logging in successfully. Tags: iPhone, yesterday, HTTPS, loading, site, log in, logging, app, ios, apple. Solid Green light - The Door . An extended screw is provided to secure Power Pack to outlet if needed. Nothing works. This is where you create your PIN. but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating. Other than this, other common issues can interrupt your service. In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. Please share your experience and feedback to help others after finding your queries. Wait for some time because the app may be in maintenance mode. *See note for other models and brands. No, currently Aladdin Connect App is not closed. Xoom App Not Working | Reason and Solutions, How frequently should you upgrade to a new smartphone? Using the DCM mounting bracket as a template at the optimal Wi-Fi location. Its prime objective is to provide authentic information. It does not list my Google Home.Hub display. B. Contact Aladdin Connect Support: Monday - Friday: 8 AM - 7 PM CT Saturday: 9 AM - 5 PM CT Send a Message 1-866-599-4995 Download the free Aladdin Connect app for iPhone and Android We're aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! Choosing a selection results in a full page refresh. Locate an area that. I dug into this a bit, running the aladdin-connect pypy package (GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices) and it is not returning any doors. Why is the Aladdin Connect App is not working properly? Please reference Dry Contact Control adapter - part # 38013R. Support and new Windows Updates for Windows 8.1 ended in Jan this year. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi , In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers, www.geniecompany.com/aladdin-connect-support, choosing a selection results in a full page refresh. then strip 1/2 in. Grand Prairie, TX, 75050, Fort Worth TX Location: 8. Next to Subnet Mask enter 255 255 255 0. Not to be used for permanent mounting. I still need to install the contact switch to create a proper cover in Home Assistant, but so far this works just as well and does not rely on a cloud service. Install double-sided tape to back of mounting bracket and affix to door. FIG. Aladdin connect wifi garage door opener easy setup Data Fracking 28 subscribers Subscribe 129 Share 24K views 2 years ago purchase @ Amazon: https://amzn.to/3Hojsjh Aladdin connect wifi. STEP 4 Wire Aladdin Connect: (Single door install shown) Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. The Genie Company is committedto serving the community and supports local and national charities, Terms & Conditions | Privacy Policy| Supply Chain Ethics | Do not Sell My Personal Information, The Genie Company | One Door Drive | P.O. and just as a test, I updated my DNS server to rewrite genie.exosite.com to the AWS host, but HA still fails to login. Contact Aladdin Connect Support: Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. DO NOT mount to unreinforced door panel. but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating. Optimal Wi-Fi signal strength. What type of opener is best for a heavy wood garage door. 5. 3. 1. Plug the Power Pack into a wall outlet and the Door Control Module near the location you want, The Wi-Fi signal indicator light should illuminate indicating the Wi-Fi signal is present. 1. com/AladdinConnect to check compatibility with other manufacturers controls or check your garage door openers owners manual for wall control wiring instructions. I attempted to add my door to the Genie Portal using the add on the Devices page, but when I do it throws the error (You have attempted to add a Serial Number that is not approved for this device. Contact Aladdin Connect Support: The Aladdin Connect Smart Garage Door Opener works very well. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. 2225 E Belt Line Rd 301-E, Carrollton, TX 75006, Dallas Texas,Plano TX,Garland TX, Highland Village, Lakewood, Las Colinas, Lewisville,Little Elm, Grapevine,Haltom City,Hurst,Keller, Forney,Carrollton,McKinney TX, Murphy Texas, Oak Lawn,Arlington TX, Parker TX, Plano, Preston Hollow,Richardson TX,Denton, Addison, Allen, Bedford,Coppell, Crowley,DeSoto, Euless,Flower Mound, Rockwall Texas,Garland Texas, Rowlett TX, Sachse TX,The Colony TX, Lavon Texas,Fort Worth TX, East Dallas, North Dallas,Wylie TX, White Rock Lake, area Lakewood,North Richland Hills TX,Benbrook,Burleson,Frisco TX,Waxahachie,Red Oak,Irving TX,Mesquite TX,Azle TX. Next, we'll take you through a series of troubleshooting steps that are specific to your situation. The wifi signal in the garage is strong showing 4 bars so that should not be a problem. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. DO NOT install on one-piece doors 10. Finally found the missing step in the multitude of FAQ pages. 10. Slide the Door Position Sensor onto mounting bracket until it snaps into place. Test page for network shows in bold No Filter FAIL. In the Home close to Wi-Fi Router: Download the Aladdin Connect app. Contact customer service to help you walk through setting up a new account with a valid email and adding your doors to the new account. New Genie models shown. For a list of current devices it will work with, please [Click Here]. 2. Temporarily disable any firewall or antivirus software you're running and try again. 2. NEVER let children operate or play with the door controls.2. Slide DPS down onto mounting bracket. SAVE THESE INSTRUCTIONS, Genie Garage Door Opener Replacement Parts. Powered by Discourse, best viewed with JavaScript enabled. Q12: Can I use Aladdin Connect in conjunction with Lowe's IRIS home automation management system? Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. These include: To eliminate these interferences to your Wi-Fi signal you can take the following steps: For product support on your Genie Aladdin Connect go here for installation videos, FAQs, a compatibility guide, and to learn about our smart home partners. 2 Make sure that the Wi-Fi connection for your device is on. Hello all, this just stopped for me about 3 days ago. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo.NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible apps. Genie Series III openers best identified by the wall console button(s), which is/are black. I dont see any errors in my logs just the devices unavailable. Use included self tapping screws to mount DPS bracket to top door panel end stile. FIG. Aladdin Connect gives you the ability to monitor, open and close up to 3 garage doors with your smart phone or smart device from anywhere Works with Alexa certified, add to your smart home easily Aladdin Connect lets you schedule specific times to close your garage door as well as set the door to close after a certain length of time 3. If you face login issues, then check the data connection and the login credentials. Slide DPS down onto mounting bracket. Follow the on-screen prompts to complete the set-up and test the Aladdin Connect system. 2. STEP 3 In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. Plug Power Pack into DCM controller. Remove mounting bracket from back of DCM. Please note, comments need to be approved before they are published. This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router. What is the difference between WiFi 6E and WiFi 6? B. Plano, TX, 75023, Wylie TX Location: 204 South Main Street Ste 105 I just installed a Genie garage door opener with Aladdin connect. Replied on March 4, 2023. 1. Purchase a Wi-Fi extender, available at electronic stores such as Best Buy. Q11: Will Aladdin Connect work with my Blackberry/Windows phone? Thank you for the fix. 3. Please include a message in our Comment Box if you have any questions or wish to share your experience with us. Will not connect to internet after Comcast internet became intermittent. Flick the Mobile Data switch from on to off. Waxahachie, TX, 75165, Burleson TX Location: Once all the devices are reset, try connecting again to see if it works. You can control multiple doors with a single command. Craftsman (pre-Assurance+ 2.0) If the antenna color is purple or yellow, or identified any other way as an Assurance+ 2.0 Opener, then the Aladdin Connect unit is NOT compatible. Thank you for purchasing a Genie Wi-Fi operator. Make sure the WAN light is not constantly on or completely off. 5. Genie Aladdin Connect smart device enabled garage door controller. Additionally, you can add additional security by adding a pin so that only you . 503 North Kentucky Street Unit 10 Dallas, TX, 75204, Keller TX Location: STEP 2 In the Home close to Wi-Fi Router: Download the Aladdin Connect app. What is the best garage door opener for a commercial door? There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. Hard to say why changing the WiFi config does not work however - if this is what you really intend want to do. NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR. STEP 2 . *See note for other models and brands. Garage Door Drums Veteran Garage Door Now The last part of the registration (from step 5) asks for a PIN. The door could move unexpectedly.8. A log is also created to indicate when the door was operated and by what means. Try the Nighthawk app and see if that works. If the above solutions did not work then you can try more tricks to open the App. Ask Aladdin Connect the status of your door and operate your opener from anywhere at any time be simply telling Aladdin Connect what you would like it to do. 3. For iOS devices, turn off cellular data by exiting the app and opening settings. Optimal Wi-Fi signal strength. @warriorbax I believe you are correct. You'll have access to a history of use by each opener along with when the door was used. 6. Thanks. you will need to visit www.geniecompany.com/aladdinconnect to set up the Aladdin Connect Device. NOTE: Double sided tape is designed to hold the bracket in place temporarily only. Genie Aladdin Connect Integration broken? She also said she gets this call a lot and has never been able to find a solution. FIG. Follow the on-screen prompts to complete the set-up and test the Aladdin Connect system.NOTE: This kit includes one DPS for use with one door only. Install DCM in a location where it can be seen and heard while standing in the door opening with the door in the open position. Mount to steel reinforced end stile on the far left or right under the top hinge. Can someone else log into theirs and see if they have any doors listed? Not the best solution, but it works for now. 1. I cannot connect my new garage opener to wifi correctly. 6. 3. of insulation. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. Overhead Door Series III best identified by the wall console button(s), which is/are black. For Android devices, turn off cellular data by swiping down from the top of the screen and tapping settings. Split the provided two strand wire about 2 inches then strip about inch of insulation from, 4. I can confirm that this is broken as well. If so of course the change of a setting to the router will not work. and then strip 1/2 inch. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. Linear LDCO800, LCO75, LCO50, LDP50, LDO3, Chamberlain If antennas color is purple unit is not compatible, Craftsman If antennas color is purple unit is not compatible, Please choose an optionRepairServiceLocationsOpenersSpringsPartsInstallation. This may be by error. Next you will need to visit www.geniecompany.com/aladdinconnect to set up the Aladdin Connect Device. Aladdin Connect add-on kit set-up & installation video View video here, Aladdin Connect integrated Wi-Fi programming & set-up View video here, Aladdin Connect quick set-up guide See below orView PDF Guide here, Compatibility with Amazon Alexa View Instructions here, Compatibility with Google Assistant View instructions here. 3. It now appears in Home Assistant through the SmartThings integration. 2. I have deleted the information related to the integration from my configuration.yaml, restarted Home Assistant, added the info back into configuration.yaml and restarted Home Assistant again. I had tried to get me door setup on the genie.exosite.com site and it wouldnt work. DO NOT remove the battery PULL TAB from DPS until directed by the app. my laptop is not satisfied to receive any new update and the windows store is always showing me not connected to the internet. Chamberlain or LiftMaster (pre-Security+ 2.0 models) - If the antenna color is not purple or yellow, or otherwise identified as pre-Security+ 2.0 opener, then Aladdin Connect is compatible. Monday - Friday: 8 AM - 7 PM CT For the time being I have disabled the entities related to the garage door from the Smart Things integration and switched over to a Z-wave relay and a Z-wave tilt sensor for the garage door. I tried several times, including disconnecting and reconnecting the power to the opener, turning off cellular data on my phone. B. Do you mean it will not even login? You will find several fixes for Android and other devices. You have scanned a QR code for the serial number of the Wi-Fi module on your garage door. 3415 Custer Rd #103 *Wiring methods for other garage door openers. Trim and split the other end of the dual strand wire approximately 2 in. Q13: Can I use Aladdin Connect in conjunction with Home Depot's Wink Denton, TX, 76201, McKinney TX Location: By far not, and not yet. Cell phone shows internet on line but printer will not connect blue internet connect light flashes. Contact Aladdin Connect Customer Service at 1-866-599-4995, Drill & 3/32 Drill Bit, Small common flat head screwdriver, phillips head screwdriver, 5/16 wrench or nut driver, wire cutters/ strippers, hammer. If you need additional assistance, please contact our customer service line at 1-866-599-4995. At the installation prompt, disconnect Power Pack and move system to the garage. Split provided dual strand wire approximately 2 in. 629 W Centerville Rd Unit 211A Enter your email, password and PIN. 4. Please know our teams are working diligently to get everything back up and running. Then you can launch this device to operate the garage door or check the door status. * IMPORTANT: No brand or model of garage door opener made before January 1, 1993 is compatible with the Genie Aladdin Connect controller, as is any opener without safety beams, no matter when it was made. What is the best garage door opener for a commercial door? The resources above apply to all products with serial numbers starting with F0AD. 1. Mount the Door Control Module in the location chosen to receive optimal Wi-Fi signal using the. Windows Click the Wi-Fi icon in the taskbar to switch on Wi-Fi. FIG. McKinney, TX, 75069, Frisco TX Location: Console Connect, a global Network-as-a-Service (NaaS) platform, has launched what it describes as the world's first private connectivity solution to help businesses dynamically and securely route traffic directly between devices and clouds globally without traversing the public internet. Fill your details and a representative will get back to you shortly. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. The company is a subsidiary of Kosciusko REMC, the not-for-profit electric cooperative, and shares its "community first" values. I can confirm that this is broken as well. What do I do? Contact Aladdin Connect Customer Care: 866-599-4995 www.GenieCompany.com/AladdinConnect, Use of this product, the software embedded within this product and the related application software is subject to the Terms and Conditions available at: www.GenieCompany.com/AladdinConnect. Keller, TX, 76248, Plano TX Location: Other compatible brand openers* for Aladdin Connect (listed alphabetically): 1. and many more others. Garland, TX, 75041, Denton TX Location: Install the entrapment WARNING label next to the wall button or console, in a prominent location.5. The door could move unexpectedly. Open the Assistant and start again. Aladdin Connect App Not Opening In todays post, we will see about Aladdin Connect App and try to find out why it is not working. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.6. Once you click Enable, there should be a pop-up to the Aladdin Connect website. 8. 6. Wylie, TX, 75098, Waxahachie TX Location: Another good news was announced earlier this week. Need help or have questions? 1209 West Carrier Parkway #306 If you need additional information, please review the resources below. Restore power to the garage door opener. Make sure garage door opener is unplugged. Plug Aladdin Connect into a wall outlet with Power Pack. Run the wires and attach wires with staples. Ill be following the github issue. Use the provided double side tape to hold the mounting bracket in place while you pre-drill 2 . Click on that. There might be a problem with your internet connection instead of the devices connected. Contact Customer Service for further assistance. I have asked about this on Discord, and one other person said they experienced the same problem. Facing login issues in Aladdin Connect App? NOTE: LEDs on DCM will flash momentarily as it reacquires signals. I can see the Aladdin device on the Orbi connected devices page (I find it by MAC address), so it looks like the connection is good to the SRR60, but it doesn't get out to the internet which it has to in order to work. SPECIAL ADAPTER: To order the special adapter for Genie Series III & Overhead Door openers, contact your local Genie distributor or order online from Genie here. You have entered an incorrect email address! Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers. @Daniel Simmons Please contact the Aladdin Connect support center at 1-866-599-4995. A: At this time, it will not. If you do not see your opener, please check back in the future as other models may become compatible at a later date. Linear all models compatible. I added the Genie garage door opener to my SmartThings account. If you have one of these units, you will need the special adapter. Some context, I am using windows 10, and I use 'webui-user.bat' and/or 'webui.bat --share' depending if I want to create a share link or not. Samsung has teamed up with The Genie Company. She should name off your doors. Home DIY Openers Set Up and Programming Aladdin Connect Genie, When installing the Aladdin Connect you will first need to install the Door Control Module in a location, close to the Wi-Fi router and plug the Door Control Module into a wall outlet using the power pack. We are sure that youd like to ask some questions about Aladdin Connect App, such as what is Aladdin Connect App?, Why Aladdin Connect App is not starting? I already have a Samsung SmartThings account in order to integrate my Emerson Sensi thermostat into Home Assistant. NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible apps. If this solution did not work then you can make contact with the Aladdin Connect App team. The WI-FI signal indicator LED should illuminate signaling that the Wi-Fi signal is still in tact. A GREEN LED indicates a good Wi-Fi signal. A RED LED, indicates a lost or faulty signal. Watch entertaining and instructional videos from The Genie Company. Follow the on screen instructions to create an account and program the system before wiring in the, garage. Pre-drill 2 - 3/32 holes. To confirm, check the WAN light on the router and make sure it's blinking. When Aladdin Connect App will start again? Make sure the vEthernet (Hyper-V) adapter is active. 2. When installing the Aladdin Connect you will first need to install the Door Control Module in a location close to the Wi-Fi router and plug the Door Control Module into a wall outlet using the power pack. Plug Power Pack into wall outlet and DCM near the chosen mounting location. A. of insulation. The Aladdin Connect operating system is designed for unattended operation. It must have known I was preparing the shelly to get rid of it, Just tried to set this up and cannot get it to show up in settings. If this solution did not work then you can make contact with the Aladdin Connect App team. Restore power to the garage door opener. DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors. Aladdin Connect application gives you the ability to monitor, open, and close your garage door with your smartphone or smart device from anywhere. Maybe the Aladdin Connect App server is down or the app is in under maintenance. If the garage door opener is operated by any means, the Genie Aladdin Connect app will send an alert to your device indicating the status of the garage door. 2. 2. Wayne Dalton all models compatible. NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.7. But only one of the openers with my account was a issue. The Genie Company Aladdin Connect garage door controller is compatible with the models listed below. Below is the most common solution which may help to access Aladdin Connect App. See ordering information below. 2. 3. 9. A. Trim and split the other end of the dual strand wire approximately 2 inches. 4. News Release. 3. Next to IP Address enter the IP Address as it appears on the printer. warriorbax (AB) December 6, 2021, 3:20pm #5. Enjoy Free Shipping on all US orders $17.99 +. Choosing a selection results in a full page refresh. com/AladdinConnect for more information. Confirmed that WiFi Signal is strong in the garage. Use the provided self-tapping screws to mount the Door Position Sensor bracket top door panel. Mon Sat 7am-9pm. Access the control panel, then the Network and Internet tab, then Network and sharing center, select the option Change adapter settings. It lists:Google home miniGoogle home speakerAndoid 5.0+ phones. If your garage door is opening or closing, Aladdin Connect will alert you. After this step then it should try to connect you to the Genie Aladdin Connect API which will prompt you to login using your previously created Aladdin Connect account then it will complete the process and add the garage door device to your SmartThings devices. Mount DPS Module to Garage Door: DO NOT remove the battery PULL TAB from DPS until directed by the app. 2. Insight Service: Content Filtering. Visit www.GenieCompany.com/AladdinConnect for more information on older models and other brands of garage door openers. FIG.A. Came here and found this thread. It is not to be used for permanent mounting. Update Aladdin Connect App. Also access to the Microsoft Store for Windows 8.1 was stopped, too. @Adam Siegel To shut off the vacation mode you will have to be able to access the inside of the garage to shut it off on the wall console. and the phone defaults to that if the local wi-fi has no internet connection, then you must first disable the broadband on your phone temporarily. Clear App cache file from app Settings. 2. 4. Mount to steel reinforced end stile on the far left or right under the top hinge. How to Frame a Garage Door Opening Mark and drill 2-3/32 pilot holes and mount bracket to the wall using supplied screws. Not sure which [split] Find the right accessories for your garage door opener: The Genie [split] Smart Device Compatible Garage "Can I make my garage door opener 1. Difference between LiftMaster 8500W and 8500 choosing a selection results in a full page refresh. iOS Go to Settings > Wi-Fi to turn on Wi-Fi. As you can also work with the Genie App accessing the router it's a little bit unclear what you want to achievehere. DPS should snap onto bracket. How to Change Wifi Connection On Your Aladdin Connect Genie Garage Controller. The . Saturday: 9 AM - 5 PM CT. What is the difference between WiFi 6E and WiFi 6? One-Star off the rating for poor instructions on getting the two units to communicate, videos didn't help, instructions didn't help, neighbor had same installation issue on his install.