The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. The electronic tracking system did not allow for patients to be easily located within the department. There are a number of areas of good practice in the trust, which should be encouraged. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. All the best and take care. Risks within the emergency department were not always identified and escalated appropriately. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Your information helps us decide when, where and what to inspect. We are continuing to monitor progress against these. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Click here for the news and events happening at Russell Medical. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Your kind comments have been shared with the team and senior management who will be pleased to hear of them. there are some services which we cant rate, while some might be under appeal from the provider. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. 2023 Russell Medical. Our rating of caring was good overall. Staff feel able to develop their own ideas and have confidence that the trust will support them. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Address We are centrally Your staff could not have been more professional or efficient. 15 March 2011, In as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. the service is performing exceptionally well. Health Education England will join us in April 2023. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Bed & Breakfast []. Again thank you and i would recommend this hospital to all my family and friends. The numbers of reporting radiographers available could not meet the reporting demands of the service. DY1 2HQ, Posted via At conservative gathering, Trump is still the favourite. We don't rate every type of service. Our mission is simple: Being the best because, we care. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Thank you so much to everyone that day. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. This review has been completed in response to the trust confirming that they were now compliant with this standard. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Visit https://www.careopinion.org.uk It is great to hear that you received excellent care and treatment in AMU and Ward A2. If you need sub-specialty input, you will then be referred to different specialties. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Our rating of safe was Inadequate overall. Our rating of well led was requires improvement overall. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Good Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. nhs.uk Any other browser may experience partial or no support. the service is performing well and meeting our expectations. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published They didnt look to see what information had been recorded but asked what my symptoms were. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. the service isn't performing as well as it should and we have told the service how it must improve. the service isn't performing as well as it should and we have told the service how it must improve. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. The emergency department (A&E) is busy and overstretched. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Creating a new NHS England: NHS Digital and NHS England have now merged. 111 service advised me all the information I had given them about my symptoms etc. Clinical observations were not undertaken in a consistent manner. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. It is great to hear that you received excellent care and treatment in the Emergency Department. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Menu Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Can Nigeria's election result be overturned? It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Every member of staff I encountered was friendly professional and put me at ease. Even the food was great! If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. I replied that I knew this. Staff involved patients and those close to them in decisions about their care and treatment. Information was available for people to read if they chose to. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. All the best and take care, Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. I wouldnt hesitate to re commended Russells Hall to give birth in. We are proud to be the healthcare partner you trust to care for those you love. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. We saw much support for the trust, both from the public and from the local health economy. the service is performing exceptionally well. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Thank you again! or call us on 0845 113 0012, Response from Went here with my young daughter, to A and E, all staff were very helpful and kind. These send information about how our site is used to a service called Google Analytics. Video messages to our community from our Physicians and our Staff. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. (Purple), High Russells Hall Hospital 3 years ago. Guest hospital is a satellite hospital which offers additional outpatient facilities. I then come down with a pneumonia on my chest. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. We spoke with 22 members of staff of various roles and grades. Staff were really lovely. Covid-19 Release of Information Call Line: 256-215-7461 []. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. The service made sure staff were competent for their roles. Patient Experience Team. Outpatient services are also provided at the Corbett and Guest hospitals. There's no need for the service to take further action. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. I'm so glad we've chosen Russells Hall as our hospital to give birth in. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We did not speak to people as part of this follow up review. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Suspended ratings are being reviewed by us and will be published soon. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. I was then asked to sit in an isolated area, which was not a problem. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. All the best and take care. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. AEC/RAB (ext. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Our rating of services stayed the same. This affected the safety and management of patients. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. ADVERTISEMENT: Services or products are not endorsed by the Trust. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Any other browser may experience partial or no support. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. financial benefits and cost savings for hospitals, and often for patients too. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. 4688/4676) Lisa Evans-Dimmock. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default There are no community services for inpatients or children and young people. Staff were still not always using clinical judgement alongside NEWS scoring criteria. The firm said it had complied with the order and the safety of staff and patients was its top priority. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Published Full blood test, chest X-ray and seen by dr for my results within 3 hours. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well People told us that they were happy with the care that they had received at the hospital. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Thank you for taking the time to tell us about your experience at our hospital and rate our services You may be admitted to AMU if your expected length of stay is 48-72 hours. 2023 Russell Medical. review titled Amazing staff can't thank them all enough! Russells Hall Hospital 5 years ago. 3136/3139) Vikki Thompson, AMU (ext. 1 April 2021. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. People told us that they were given choices about meals and drinks so that they received things they liked. I was looked after from the time I arrived until the time I left by very compassionate members of the team. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published One person we spoke with said, 'I have no complaints about this hospital. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Out NHS is amazing all staff were professional and amazing. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Some patients with suspected sepsis were not identified or managed appropriately. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. I was induced after the consultant identified a large amount of fluid around my baby. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. We are continuing to monitor progress against these. You can register to join the FutureNHS Collaboration Platform workspacehere. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Keep 999 and A&E free for serious and life-threatening conditions. They tell me everything they're doing.". Some patients with suspected sepsis were still not being identified or managed appropriately.