Appreciate any help. Module. Do you have "Billing Topics" as a top data category with the 2 sub categories? When it works it plays a sound to tell you that a case has been assigned to you. After changing the name of the inactive user it worked for me. Right now he' taking a nap.so I'm off to edit some reports! Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Would you like to share some details of your current configuration? Thanks, Michal. "Not able to figure out what is wrong here. I have created and recreated the Cloud Technical Team support process more times than I can count. Usually this is due to some pre-existing configuration or code in the challenge Org. Sign in Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Something that helped was saving the report frequently. If you need more help, leave a comment! Something is blocking the challenge checker from fully running. Sales at Lychee shadow When you start a create a new report, simply click to start with a clean screen. Test it first by using real email addresses before you hit that button! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I'm at a loss as to what I could be missing. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. (jealous? It has to be so simple. For example, Basic vs Premier support. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. 1 is checked that should not be checked. I have sent screen shot of my report to rebecca@capstorm.com . No. Service Cloud Specialist Superbadge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. to your account. It is now working. What item is on your lightning Case page layout to show Entitlements? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure you group report results correctly. " I'm sure it's something little! Thanks so much for responding. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Challenge 1 Configure Outbound Application and Integration Security. Did you start with a clone of the correct profile? This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Do share more like this. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi fixed it. Thank you sooo much, you were right! Was this badge FUN or what?! I have tried a thousand times with all variationsand the same error keeps coming up. Install the unmanaged package from the prework if you haven't already. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Still stuck? You have to make the article "Linking SP-100 to SP-200" visible to everyone. I am right now @ step 6. hope to finish the superbadge now soon.!!! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Very helpful, thanks for the information! Ensure the Case Reason and Type Analysis report format is SUMMARY. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Add to Trailmix. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Something that helped was saving the report frequently. Review the steps to rename the console to 'Cloud Support Service Console'. I am getting this below error. I have used knowledge 1000 times and have never had anything like this. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Ensure Entitlements are visible on Cases in Lightning.' (I am totally stuck on a CPQ superbadge right now on the last step!). If easier, feel free to email me some screenshots- rebecca@capstorm.com. Challenge 4 Case Routing. Initial Response milestone- You only need 1 criteria. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Is there an "email template" in the "email template" object? I've been stuck on this error message for two days! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Error: "We can't find the Entitlement Name in the System Administrator Profile. Thanks!!! The macro works without the email button being visible. I got the stages added - its the 'and assign' that's hanging me up. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Excellent statistics for your blog, thanks for taking the time to proportion with us. Do your routing configurations tie to the correct queues? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Ensure you create the Cloudy Weather Resolution automated action. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Hi All,Im struggling to complete challege 6. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Cloudy Technical Team is correct name wise for both the record type and the process. Rated Accounts by State The record count for state and account rating are automatically added. I used a new trailhead playground created exclusively for the service cloud badge. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. You should be prepared for a heavily scenario . Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I have to double check the directions, but I believe that you just have to add a few values. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. It's a picklist. Did you check the values? Sounds like you need, The instructions mention that agents should be able to decline requests. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Ensure you group report results correctly. This error stumped me for a while as well. I am unable to rename the "Service" console , I receive this message when selecting Edit. You signed in with another tab or window. That is frustrating! Did you check the little box to activate the entitlement process? Also, my email-to-case and email on demand are checked. Don't be worried if you are updating several page layouts plus the console app. This is my journey- a normal kid by day- a Trailhead explorer by night. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Below are tips and gotchas for each report / dashboard. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Grief! Skip Main Navigation. 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If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. If you want to check the support process' api name, you can extract via data loader. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Various trademarks held by their respective owners. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. This is where you start building out the ability to manage support levels. Still not sure what Im talking about? I'll take a look as soon as Trailhead is back up! Coild you please help me out? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. stuck in challenge 6 please help. Please help. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Tonight's challenge involves the creation of two processes. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Checkboxes: Missing 3 that should be checked. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. rebecca@capstorm.com. Thanks. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. And it's a little trickybut you can find out if you google it:). Challenge 1: Automate record creation. I tried 10 different possibilities. What other fields do you need to add? You do not need an overflow assignee, but you will need two queues. Make sure that the correct date range is selected. What should I do? please verify. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). The error message is so cryptic that it's hard to troubleshoot the issue. I have created data categories and Subcategories and have activated.But have issue with the above error. These have different SLA milestones an agent has to hit its the same in this section. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Billing Topics (Billing_Topics) with Payments and Reimbursements. I also got this error. You, my amazing reader, get more than tips for a Salesforce Superbadge. Trying new things- my baby brother practiced crawling through a tunnel. Thanks in advance. nay help is much appreciated. If you need more help, leave a comment! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. "Can you please help me, what am I missing? Service Cloud Specialist Superbadge Challenge 2 Question. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. If you are still stuck after that, leave a comment with some more details and I'll take a look. I was convinced I was missing something and racked my brains over it. here is the complete guide for designers that will increase your knowledge. I'd bet that the solution is to "clone" not rename. Excellent article and with lots of information. Does this match the requirements? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. This is my journey- a normal kid by day- a Trailhead explorer by night. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Remember you can only have one assignment rule per object and the instructions specify two routes. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. The custom email button I made was visible instead but was not approved by the Trailhead check. But not able to finish this challenge . (might not matter)The biggie- violation action- Does need to be dynamically assigned. I am the Trailhead Baby! One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Knowledge Basics for Lightning Experience. I have the same problem, I have the same problem, could you solve it? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Ensure Agents have access to Knowledge when viewing a Case". Review the steps to create the 'Cloud Technical Team Support Process'. I've no clue what more I need to do to complete this challenge. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. R&D, A project with Daddy: My favorite daily process! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. 3. THANK YOU! Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Thanks a lot in advance. (Hint- The name of the component is not "entitlements"). As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Also when i click on Overflow Assignee no records found window pop up. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Any clues as to what I might be missing?