Liveops is a legitimate company. fits your experience, personality, and preferences the best? Forgot Password Enter the email address associated with your account. Across the web. Browse case studies, customer service tips and other helpful resources for enterprises. Our developer community is here for you. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Which equals no money! Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Managing multiple systems, programs, and screens simultaneously. Thats up to you. This field is for validation purposes and should be left unchanged. Remember me. Heres a direct link to where you can sign up. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. (sales@liveops.com) Press & Media. Love the flexibility of the jobs, but wish training was paid. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Existing Duo Security enrollments. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Its a good company depending on the project you are on. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. The freedom of an entrepreneur. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Log in. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Gift Matching It changed what we focus on as IT, he says. You are paid the the talk/email minute when working so your pay for each day will vary. Developer Center. Different programs have different pay structures. Find Out How & Apply . Single Sign On. This means you can choose when, where, and how often to work! Earning potential. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Pros. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Qualify and onboard contractors in record time. Need to plan around other commitments? Get started on your new home business Flexibility. Copyright 2023 Okta. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Login to track your existing support requests. Okta goes so much further than other providers, Huckabay says. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Still have questions? https://join.liveops.com/work-from-home-call-center-jobs/ And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. We didnt just evolve the remote contact center model, we revolutionized it. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. We couldnt have done it without Openforce. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Support. You can also manage cookies in your browser settings. Cons. Here's everything you need to succeed with Okta. Enjoy the freedom of being your own boss. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. He sees a role for Okta in all of it. Login to track your existing support requests. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You can also manage cookies in your browser settings. View our background requirements here. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Liveops | Okta . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Group Linking Link Okta groups to existing groups in the application. Improving Peoples Lives. Read more. I wish there was some type of base pay. Login to know the status of the ticket. Find ready-to-work contractors where and when you need them. The amount of paper eliminated alone was a huge benefit. No problem. Ditch the paperwork and endless manual tasks. Hard to get in contact with managers for help. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Attack Protection. HSA and PPO Options National and Local Networks Retirement. Please update your browser to the latest version on or before July 31, 2020. You can actually enable a person to get to an application through the Okta platform. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Press & Media. Apply now and a member of our team will work quickly to review your application and provide next steps. Liveops is a recognized thought leader in the virtual contact center and customer service industries. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Live Nation currently has about 15,000 internal employees using some 250-plus applications. About Liveops Employee benefits & perks. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Passwordless. First, check out our frequently asked questions about the agent experience and application process. I trust them and look forward to more cooperation and partnership in the future. Reach out to us. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Are you an employee? Conducting inbound/outbound customer service calls. Agent Login Username / Email Forgot password? Earning potential. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. . Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops Okta. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Were now out of the back room and working with the business to add direct value, Huckabay says. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Status. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Learn about Liveops Enterprise Solutions Click Here . Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Username or Email Password. Login. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. The sign-in URL is the web address you use in your desktop browser to access your company portal. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Independent Contractor management Ditch the paperwork and endless manual tasks. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Join Liveops Nation and experience the freedom and autonomy of being self-employed! ; The user selects the Duo Security option. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Work from home. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Want to become a Liveops agent? Keith Myers, SVP Business Technology, Live Nation. Facilitating collaboration and communication with the best available solutions was another key goal. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Mobile first. Its why weve led the industry in virtual flex agent services for more than 20 years. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Please enable it to improve your browsing experience. Customers sometimes need to speak with a live agent. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. The background check requires a $24.99 processing fee paid directly to our vendor. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. By Veronicas pandemic story is unfortunately all too common. Submit an application for an available virtual contact center opportunity. Liveops Nation - Virtual Call Center Community. Login. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Money is amazing, but like every job there are flaws. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. . Be the customer care voice of top brands, providing best-in-class service. Remember me. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. From professional services to documentation, all via the latest industry blogs, we've got you covered. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Copyright 2023 Liveops, Inc. All rights reserved. Use your email address or username and password to sign into your WebCE learning center account. Pros. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Set your own schedule to work around your life. Liveops exists to improve people's lives, and . 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Provide support to users of top tax software providers. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. A wide array of jobs -- many of them well-paid -- don't require a degree.. Learn about Liveops Enterprise Solutions Click Here . Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Once the Openforceplatform was in place, a major pressure point was released. Support. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. This means you can choose when, where, and how often to work! Login here. Innovate without compromise with Customer Identity Cloud. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. No ones done this, Huckabay says. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Companies across a variety of industries trust Liveops to provide virtual contact center services. Help patients get the most out of treatment plans. Enterprise Solutions. Submit ticket. You can make money teaching it online. Forgot password? Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Not sure which client opportunity (or opportunities!) If you are looking for Liveops Agent Portal Okta? Director of Customer Care, healthcare organization. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Documenting details of calls and customer interactions. When someone leaves, they're deactivated. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. IT Support You are using an unsupported browser. Onboarding employees has become much more efficient. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Its a huge, huge advantage for us, says Myers. Copyright 2023 Liveops, Inc. All rights reserved. Remote work is undeniably popular and LiveOps offers that. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Love the flexibility of the jobs, but wish training was paid. This means you can choose when, where, and how often to work! With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Connect and protect your employees, contractors, and business partners with Identity-powered security. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Apply now and a member of our team will work quickly to review . When I started it, my team said, Youre crazy. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. We cant do this. Now we can focus on making sure IT is partnered with the business in everything they do.. Liveops: Flexibility. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. No problem. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Actual earnings may vary depending on client opportunity and support required. Autonomy. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. The cons are being able to work in your own home. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Work confidently with real-time chat support, tech support, business tools and professional development workshops. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue.