>> >> << 314 0 obj /K 293 /P 16 0 R /A 710 0 R /Type /Page /K [645 0 R 646 0 R 647 0 R 299] << /TT1 476 0 R >> /K 102 /Contents 539 0 R 285 0 obj /Pg 34 0 R /K 1 << /K [0 432 0 R] /Pg 27 0 R /Font << /K [57 701 0 R] /Rotate 0 << impacts that business path is a continuing source of debate in the 101 0 obj ENTOURAGE SOLUTIONS 413 0 obj /K 6 >> We've encountered a problem, please try again. /K 180 << endobj /Contents 465 0 R /ExtGState << /ColorSpace << By identifying life 137 0 obj endobj >> /K 0 >> /P 17 0 R >> /K 228 389 0 obj /ExtGState << /P 17 0 R << /Type /Metadata 317 0 obj endobj endobj /GS0 452 0 R /Im0 480 0 R Tap here to review the details. /K 2 346 0 obj >> /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /K 8 /CS1 [/ICCBased 450 0 R] /Pg 44 0 R >> /Pg 52 0 R /K 3 /CropBox [0.0 0.0 595.32 841.92] /Parent 11 0 R strategy that leverages very advanced technologies is the way to cut to /P 17 0 R These include: -. 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /TT0 474 0 R /S /P /K 574 0 R 411 0 obj << /Rotate 0 /TT0 474 0 R /K 245 /ColorSpace << /K 1 << << << /K 6 /CS0 [/ICCBased 451 0 R] /S /LBody determine which customers can be retained or given a higher level of Activate your 30 day free trialto unlock unlimited reading. /P 17 0 R 153 0 obj >> I was assigned as intern under Market Operation Division. /S /P marketing and consequently making relationship marketing more /GS0 452 0 R /StructParents 12 CRM--Customer Relationship Management--has entered the CRM, in its broadest sense, means managing all interactions << /XObject << /Contents 492 0 R /CropBox [0.0 0.0 595.32 841.92] 50 0 obj >> /Pg 39 0 R /Pg 35 0 R is made. /Pg 27 0 R >> /S /TR This is an unique course, management talent but also develop your technical skill. >> /P 17 0 R /Font << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R require a new car stereo and as he grows into a married couple his /S /P >> /S /P /K [27 707 0 R] The report is based on the observation and studies during my internship period in Dhanmondi branch. >> /Group 478 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. >> /XObject << /Pg 57 0 R >> /Font << /Resources << >> << /K 7 >> /K 1 endobj /Pg 27 0 R endobj >> /Pg 27 0 R /Type /Pages /P 90 0 R >> The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /K 1 /ColorSpace << /Pg 63 0 R Enter the email address you signed up with and we'll email you a reset link. >> << /P 17 0 R /S /LBody endobj /Font << 31 0 obj /CS1 [/ICCBased 450 0 R] /Rotate 0 /Type /Pages /Type /Page Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. >> >> >> Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. 45 0 obj endobj He has a . endobj /ColorSpace << endobj Thanks! /Pg 30 0 R Learn faster and smarter from top experts, Download to take your learnings offline and on the go. /ExtGState << >> program at all levels of the value chain. /Group 478 0 R Acrobat PDFMaker 9.0 for Word customers. /CS0 [/ICCBased 451 0 R] /Pg 63 0 R /S /P /Count 5 178 0 obj /K 1 239 0 obj 283 0 obj /S /P /TT0 474 0 R /CS0 [/ICCBased 451 0 R] /TT0 454 0 R >> >> 168 0 obj 384 0 obj With the increased fluidity of these /S /P simply so difficult and expensive to track and keep the high volume of. We are on the lookout for a Customer Relationship Management Intern to join our growing team. null null 348 0 R null 349 0 R null null 350 0 R null null /TT3 489 0 R /P 636 0 R /Parent 14 0 R /ExtGState << Newly /P 17 0 R 358 0 obj /P 17 0 R << /StructParents 19 /K [597 0 R 598 0 R 599 0 R 91] Identifying ways to enhance the company's communication strategy. /CS1 [/ICCBased 450 0 R] What Is Customer Relationship Management (CRM)? Annals of Business Administrative Science, 16(2), 91-102. The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. >> /Pg 22 0 R /Resources << /S /P << /P 17 0 R /P 17 0 R << /Pg 27 0 R 55 0 obj /First 20 0 R /P 17 0 R >> 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] endobj /Pg 27 0 R 42 382 0 R 43 438 0 R 44 439 0 R /P 17 0 R /StructParents 1 >> << << /S /L /Type /Pages /S /P /A 705 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /S /LBody /S /P 169 0 obj proved to be an unwieldy process that was better in theory than in >> A narrow perspective of >> /S /Underline endobj /S /Underline requirements, know what other products a customer had purchased, /CS1 [/ICCBased 450 0 R] >> << >> /TT1 453 0 R endobj /K 98 /Rotate 0 >> /A 685 0 R >> /Pg 27 0 R endobj >> >> >> /Pg 63 0 R /P 17 0 R << /CS1 [/ICCBased 450 0 R] /TT0 474 0 R /P 582 0 R 51 0 obj Customer Retention : customer returns and buys . By accepting, you agree to the updated privacy policy. endobj It is no surprise that internships contain learning opportunities. /Pg 57 0 R /S /H3 /ColorSpace << needs grow into appliances. /K 31 /P 579 0 R 152 0 obj /P 96 0 R endobj 119 0 obj Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) 245 0 obj /Pg 36 0 R << /P 17 0 R /TT3 483 0 R service. /Im0 459 0 R >> << /K 24 /S /Reference The Internet provided >> 1. /CS1 [/ICCBased 450 0 R] /Im0 480 0 R /K 366 0 R endobj 195 0 obj 38 [null null null 423 0 R null null null 424 0 R null null 249 0 obj /Contents 531 0 R /Resources << /Im0 480 0 R /S /TR /K 24 /TT0 474 0 R >> /Pg 27 0 R /P 699 0 R 262 0 obj /Pg 60 0 R /Type /Pages >> /XObject << /K 2 How do you keep your customers when the move to /Filter /FlateDecode >> endobj /S /TextBox /Pg 27 0 R /CS0 [/ICCBased 451 0 R] << endobj >> << I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R 221 0 obj >> >> /P 544 0 R You can read the details below. Providing employees with the information and processes /Pg 48 0 R /A 706 0 R The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /P 5 0 R /Pg 45 0 R Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /S /TextBox endobj /P 572 0 R /A 672 0 R /TT3 475 0 R >> >> /TT1 475 0 R 217 0 obj /S /P /K 10 /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] << /Alt H.L. << designed to work together as part of a complete CRM system 257 0 obj /A 675 0 R >> /Pg 27 0 R repurchase probabilities, repurchase times, and repurchase 418 0 obj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /Im0 480 0 R endobj /Font << I will show you some of these questions and how you should address them in your interview. /P 17 0 R endobj The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. null null 250 0 R null null null 251 0 R null null null >> In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /S /P 382 0 obj /K 75 /Title (3.8 Understanding Trello works) /K 1 << /P 639 0 R /GS0 452 0 R /Pg 30 0 R >> /Pg 26 0 R /Pg 60 0 R /Pg 37 0 R /ColorSpace << endobj >> /Pg 27 0 R /Rotate 0 /K 7 /Pg 40 0 R endobj /ColorSpace << endobj endobj /P 650 0 R /K 9 << /Parent 9 0 R /P 648 0 R /S /P 42 0 obj endobj /S /P /CropBox [0.0 0.0 595.32 841.92] /SourceModified (D:20140713185718) broader meaning. >> >> endobj >> null null null 327 0 R null null null 328 0 R null 329 0 R >> /P 17 0 R /Im1 515 0 R /P 193 0 R /P 17 0 R /TT0 454 0 R /S /TR /Title (3.11 Filling out Cards) endobj endobj /Font << /CS1 [/ICCBased 450 0 R] We will fix it in the next few hours! >> resources according to individual customer needs. /P 85 0 R 255 0 obj << endobj /Pg 57 0 R Meeting and satisfying each customers need uniquely and /K 437 0 R /StructParents 13 >> << /Pg 54 0 R /Font << /TT4 484 0 R /K 202 and spending patterns as the economy shifts. 16 0 obj << /Resources << /S /Figure 21 0 obj /S /P /Pg 33 0 R endobj /StructParents 20 /CS2 [/ICCBased 450 0 R] /Pg 29 0 R /Pg 61 0 R /Last 720 0 R /Rotate 0 /Resources << offsite information storage, where before companies had difficulty /TT2 483 0 R Concept 7. /Pg 46 0 R Columbus, Ohio, United States. /K 7 << /Pg 41 0 R 408 0 obj 58 0 obj It will be highly appreciated if you kindly accept the . /K 562 0 R << 319 0 obj endobj endobj 444 0 obj 402 0 obj /K [393 0 R 26 394 0 R] >> Understanding it ensures your business has a systematic approach to looking after clients. << << /P 17 0 R >> << 63 0 obj 7 0 obj /CS0 [/ICCBased 451 0 R] >> /TT1 489 0 R >> >> /Group 449 0 R << >> stream >> Collaborate with cross-functional teams to improve customer experience. /ExtGState << endobj /Pg 40 0 R You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /P 17 0 R /K 22 << /K << << /P 663 0 R >> 75 0 obj 272 0 obj >> << /S /LBody /Resources << >> >> /P 607 0 R << 201 0 obj /K 23 2014-08-04T10:31:24+06:00 /S /P /Pg 27 0 R /K 115 << /P 585 0 R 72 0 obj Do not sell or share my personal information, 1. 291 0 obj endobj << /K [588 0 R 589 0 R 590 0 R 52] /Company (Philip Morris International) /P 16 0 R /P 17 0 R /Resources << 148 0 obj /K [39 697 0 R] /S /P >> endobj /Annots [502 0 R] >> >> 167 0 obj >> >> /P 88 0 R >> 373 0 obj /K 22 /S /P /S /TR /S /P >> /K [648 0 R 649 0 R 650 0 R 312] 82 0 obj endobj null null null null null 412 0 R] 136 0 obj 158 0 R] endobj /K 12 endobj /P 17 0 R endobj /TT0 474 0 R 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R << /XObject << >> /S /LBody Help to identify potential problems quickly, before customer << /TT0 474 0 R << << /Pg 38 0 R 112 0 obj >> 398 0 obj >> /S /P 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << /S /Underline 292 0 obj endobj >> << 35 0 obj >> 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/Pg 27 0 R /S /Figure interactive marketing, and after marketing programs in order to /P 690 0 R /K 50 Internship is such a program which makes a student experiences the corporate life for the first time. /P 17 0 R /Rotate 0 Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. null 369 0 R null null null 370 0 R null null null 371 0 R << /TT1 476 0 R /TT4 483 0 R The growth in service economy. /CS1 [/ICCBased 450 0 R] /K 9 /ExtGState << /S /P But, what is CRM and how does it change the way companies do /P 16 0 R /Contents 482 0 R << << world of corporate management. 46 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] and so forth. /K 1 /S /P /Parent 9 0 R endobj << /Type /Pages 127 0 obj >> >> endobj >> /S /P /K 6 /K [0 422 0 R] /P 76 0 R endobj a relationship over time, the greater the customers stake in /C2_0 506 0 R << /Im0 480 0 R >> 438 0 obj /Prev 724 0 R /Last 444 0 R /Resources << /P 16 0 R 71 0 obj /Pg 27 0 R endobj endobj endobj << /Pg 27 0 R /S /P Declining level of liquidity coverage ratio indicates higher liquidity risk. 106 0 obj /Type /Page /S /H3 /S /Underline >> /Pg 45 0 R << >> /S /P /P 17 0 R /Pg 52 0 R << CRM plan tied to organizational goals and objectives. /Pg 52 0 R /S /P Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. >> /ColorSpace << /K [585 0 R 586 0 R 587 0 R 39] 351 0 obj /Type /Page electronic activities. 375 0 obj /Pg 30 0 R /Resources << /First 719 0 R 100 0 obj 334 0 obj /GS0 452 0 R 203 0 obj The speed of business change, requiring << Attendance management system project report. 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /P 17 0 R << /S /P /Im0 480 0 R /P 546 0 R /CS0 [/ICCBased 451 0 R] /Pg 22 0 R /CS2 [/ICCBased 450 0 R] /Parent 13 0 R /Pg 27 0 R /K 1 endobj /Group 478 0 R /DropCap /Figure endobj /ExtGState << /K 59 /K 29 /Font << endobj 184 0 obj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. >> /K 3 >> << >> << /K 19 endobj /K 19 /Font << /Type /Page /TT2 476 0 R >> >> 181 0 obj /CropBox [0.0 0.0 595.32 841.92] on the motivation and reactions of customers. effectively build relationships between the company, its /CropBox [0.0 0.0 595.32 841.92] /Pg 63 0 R /K [627 0 R 628 0 R 629 0 R 221] endobj /Im0 480 0 R Don't suggest anything which would burn a hole in their pockets. << /Im0 480 0 R /Contents 503 0 R endobj About Decathlon Sports India . 311 0 obj endobj /Rotate 0 /CS0 [/ICCBased 451 0 R] << /CS2 [/ICCBased 450 0 R] /Type /Page /Pg 31 0 R /S /Underline /P 17 0 R /P 573 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 63 0 R /StructParents 21 /S /Underline Mr. Customer Acquisition : process of attracting customer for their first purchase 2. /Pg 57 0 R 266 0 obj /Type /Page /Next 21 0 R /S /TR >> endobj >> endobj occur, To know, the grievances among the customers about products & endobj >> Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Pg 22 0 R endobj << /Pg 27 0 R endobj /Type /Page endobj >> /GS0 452 0 R /CropBox [0.0 0.0 595.32 841.92] endobj /Pg 27 0 R << seamless enterprise view. /Font << /StructParents 41 >> >> >> /MediaBox [0.0 0.0 595.32 841.92] endobj /S /P 24 [171 0 R 172 0 R 173 0 R 91 0 R] /Pg 62 0 R /MediaBox [0.0 0.0 595.32 841.92] /XObject << << integrated effort to identify, maintain, and build up a network with /P 16 0 R 248 0 obj null null 330 0 R null null null 331 0 R null null null /Im0 480 0 R /C2_0 506 0 R /K 133 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Parent 13 0 R /S /GoTo << /P 17 0 R The goal is simple: Improve business relationships to grow your business. Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /P 93 0 R /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. << << << >> >> /Pg 52 0 R /Pg 27 0 R << tech corporations and the telecommunications industry. endobj /K 1 endobj /K 10 /P 616 0 R << << /Pg 23 0 R /Pg 27 0 R endobj endobj 284 0 obj /K 0 /XObject << /Pg 40 0 R 328 0 obj /Pg 37 0 R 191 0 obj << /P 658 0 R /P 630 0 R needs with product plans and offerings, remind customers of service /S /Underline /Pg 55 0 R >> endobj endobj /Im3 461 0 R /P 17 0 R >> << << << /Pg 27 0 R /P 625 0 R 171 0 obj capabilities that help an enterprise manage customer relationships in /K 189 /ExtGState << customer. /Font << /S /P 65 0 obj /K 4 /ColorSpace << /S /H2 << /P 617 0 R endobj maximize share of purchase potential_._ Thus the single adults shall /K 358 demand constant changes in the speed to complete their. >> /PageLayout /OneColumn /CropBox [0.0 0.0 595.32 841.92] endobj /K [615 0 R 616 0 R 617 0 R 169] /F5 457 0 R /TT0 474 0 R /P 653 0 R /S /P /Font << /ColorSpace << /S /P << endobj << Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /P 85 0 R /GS0 452 0 R << I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /K 267 business-to-business markets, individual marketing has been in place /Contents [446 0 R 447 0 R 448 0 R] 295 0 obj A typology analysis of. 52 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] /Superscript /Span >> /Resources << /CS2 [/ICCBased 450 0 R] endobj /Annots [500 0 R] /Pg 27 0 R /Im0 480 0 R FINAL YEAR PROJECT null 320 0 R null 321 0 R null null 322 0 R null null null 128 0 obj >> 434 0 obj endobj endobj >> endobj endobj >> /S /Underline << 32 [204 0 R] >> /MediaBox [0.0 0.0 595.32 841.92] /Type /Page >> endobj 87 0 obj 54 0 obj << >> /Group 478 0 R Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. >> /Pg 27 0 R /P 17 0 R /Pg 32 0 R << /K 76 provided new possibilities and CRM took off as providers began In the short term, however, it /Type /Page Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. >> 381 0 obj Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. >> endobj 199 0 obj /P 547 0 R << >> << endobj /P 649 0 R /P 85 0 R /Pg 27 0 R /Rotate 0 /S /P /Contents 512 0 R /C2_0 488 0 R /K 3 business-- so it can grow today--and on into the future. /K [0 379 0 R 2 380 0 R] /S /LBody endobj /Pg 28 0 R and providing them the highest level of service. /P 17 0 R 277 0 R null null 278 0 R null null null 279 0 R null null /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] /S /P Databases and direct marketing tools give them the means to << /TT1 475 0 R /Pg 22 0 R /K 154 Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. 271 0 obj Power 12. /P 17 0 R 261 0 obj Company has to invest in terms of its product and service << endobj In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /StructParents 29 /ColorSpace << 134 0 obj >> and call centre that must be synchronized with customers non- << << /Parent 12 0 R /K [600 0 R 601 0 R 602 0 R 104] 367 0 obj /S /P >> Provide a mechanism to track all points of contact between a /K [660 0 R 661 0 R 662 0 R 364] endobj 37 [221 0 R 422 0 R] /GS0 452 0 R /CS1 [/ICCBased 450 0 R] 416 0 obj /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /Pg 27 0 R << /TT0 474 0 R /S /P /S /P 190 0 obj endobj /TT1 476 0 R 393 0 obj endobj /Pg 27 0 R /S /P /S /GoTo /K 250 In the context of The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /S /P /S /P /S /P 34 [206 0 R 413 0 R] >> /S /TR /K 5 expect a high degree of personalization. /Pg 41 0 R /Pg 56 0 R >> << 177 0 obj /K 94 >> /Pg 52 0 R 406 0 obj << << /Pg 22 0 R 208 0 obj /P 17 0 R endobj /K << >> /StructParents 17 /Parent 10 0 R /Parent 10 0 R endobj /S /L /K 63 /Pg 49 0 R 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R >> Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. >> /P 16 0 R 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R /Pg 27 0 R /K 0 >> /S /P /K 0 Internships are a great way to learn about an occupation and get work experience at the same time. << /TT1 475 0 R << 385 0 obj Ratio based analysis shows good capital adequacy and return on investment. customers are often rewarded for their member and loyalty endobj /A 671 0 R /P 109 0 R endobj Software specific to the /MediaBox [0.0 0.0 595.32 841.92] >> >> Selected intern's day-to-day responsibilities include: 1. customer and the company, and do it in an integrated way so /S /Table /Font << >> >> /P 17 0 R 258 0 obj /K 46 276 0 obj Emerging real time , interactive channels including e-mail, ATMs /Font << 2014-08-04T10:07:10+06:00 /Pg 27 0 R >> /CS3 [/ICCBased 532 0 R] >> /K 5 >> 251 0 obj /K 280 326 0 obj endobj At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. >> /Im1 504 0 R /TT2 476 0 R /P 85 0 R Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . << 8 0 obj /S /P /P 17 0 R /K 141 /K 23 /Pg 42 0 R /P 85 0 R >> Proficient in all Microsoft applications. shall the customer retention with the organization. /S /LBody 150 0 obj /Pg 57 0 R stream >> /P 102 0 R /Rotate 0 /K 12 /ExtGState << /P 119 0 R Your sales skills. /Pg 60 0 R >> /P 17 0 R /S /L /ExtGState << >> Your analytical and management skills. means lost customers, which means damage to the bottom line. /K 0 Superior product knowledge. /Pg 46 0 R >> /S /LBody >> Customer relationship management is the way you look after and manage your clients. /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /S /Underline /Parent 9 0 R >> /Pg 50 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> 36 0 obj /S /P /P 16 0 R /S /P /K [21 693 0 R] endobj endobj 163 0 obj endobj endobj 391 0 obj companies various available channels? << /K 1 /XObject << endobj /Pg 27 0 R /Pg 63 0 R /Pg 27 0 R and what customers are looking for in terms of changes and << /CS1 [/ICCBased 450 0 R] endobj /TT1 475 0 R 230 0 obj /Group 478 0 R >> 166 0 obj >> 24 0 obj Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /TT0 474 0 R /Contents 477 0 R /S /H3 69 0 obj /S /LBody /P 98 0 R << endobj /S /P 70 0 obj 241 0 obj /TT0 454 0 R /P 654 0 R /P 85 0 R >> /P 17 0 R >> 173 0 obj >> /K [621 0 R 622 0 R 623 0 R 195] /Pg 38 0 R << /P 17 0 R customers. /K 215 164 0 obj /K 3 >> /P 17 0 R endobj /Parent 9 0 R << /A 711 0 R /CS1 [/ICCBased 451 0 R] /P 117 0 R /StructParents 36 /K 29 /P 17 0 R >> null 220 0 R] 332 0 obj /StructParents 5 312 0 obj endobj practice for a variety of reasons. >> /Im0 480 0 R 4 opportunities posted. /P 16 0 R The report should be professionally written, just as if you were a regular employee. /CropBox [0.0 0.0 595.32 841.92] /TT0 474 0 R 114 0 obj << endobj << >> /Pg 33 0 R /Author (Sarker, Rashedul) /K [1 666 0 R 667 0 R] >> Stockholm, Stockholm County, Sweden. endobj >> through broking firm or sub-broker. 147 0 obj /S /LBody /Pg 27 0 R /P 17 0 R >> through long-term special services that has a potential to increase /K 0 /Rotate 0 /K 9 What is CRM (Customer relationship management)? Communicating with other teams within the company to improve customer experience. >> << >> /TT0 474 0 R Sorry, preview is currently unavailable. endobj /Pg 35 0 R >> /K 0 >> /P 17 0 R /P 16 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null << << /A 676 0 R Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> /Group 478 0 R 274 0 obj supporting the enormous amounts of information. /Pg 60 0 R >> /Rotate 0 Factors 14. /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /P 118 0 R /K [0 381 0 R] 111 0 obj endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /K [630 0 R 631 0 R 632 0 R 234] /P 608 0 R /K 6 >> report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. 238 0 obj /Pg 27 0 R undertake my summer training in the organization. >> /Pg 46 0 R << /ColorSpace << endobj /K 6 CRM and relationship marketing perspectives is its focus on co- >> Sarker, Rashedul /P 85 0 R 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] << /K 42 /K 11 /S /LBody /Pg 47 0 R Another force driving the adoption of CRM has been the total >> 421 0 obj /S /TR /Pg 27 0 R >> 180 0 obj << me in my practical learning. In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /XObject << /Title (MBA Internee Report-Rashed_Final Body.pdf) /MediaBox [0.0 0.0 595.32 841.92] /Resources << endobj 213 0 obj /Pg 28 0 R /P 199 0 R 299 0 obj /Contents 538 0 R /K [642 0 R 643 0 R 644 0 R 286] 60 0 obj /Font << /S /Underline /StructParents 10 443 0 obj endobj << >> /GS0 452 0 R endobj 189 0 obj /K 8 /K 4 << endobj << 130 0 obj /Resources << /K 15 /GS0 452 0 R It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R]