Its a very common part of a business when providing goods or services to customers and then not receiving payment. . Turned up at 450 Bath Road, Heathrow. I only need to book workspace occasionally - why should I register? Regus flagged this review for containing harmful or illegal content.Read more. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. This is a very unprofessional way of handling the situation as this concerns health and safety. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. It is a scam. It was a nice experience to be able to associate with the Church for so long. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Prior to any renewal, our customers receive courtesy email reminders. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Thanks again for everything I will be happy to recommend your services! Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. So, I would like to request you to cancel my membership with you kindly. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Does anyone know how to get the GBP payment back? Does your user agreement specify proper reasons to cancel? Its nonsense in most cases and one should be able to continue with an office space. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Who has the free mental bandwidth to keep track? It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. This will remove that member from your roster and credit the membership back to your account. Disgusting behaviour. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Manage all of your workspace and business needs. Get A Quote. I have received a GBP14.75 charge after registration. We use dedicated people and clever technology to safeguard our platform. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Companies can ask for reviews via automatic invitations. I would love the opportunity to help further but havent been able to identify your account. No problem, just. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Regus is extremely recommended if you want to lose your hard earned money. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I refused to pay for a service that their system just added to my account until this issue was resolved. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Platinum membership includes access to an office. This could be due to your account details needing to be updated. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. if so what was their response. Be part of a vibrant coworking community with dedicated desk or hot desking options. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. It then states that you must provide this written notice at least three months before that end date. This review was chosen algorithmically as the most valued customer feedback. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel This was not pointed out to me when I signed up for my virtual office. However they denied my request, insisting that I had to pay for another month of service. Find workspace. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Best regards, 2. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. What Regus did: I have tried ending my service with Regus but they won't allow me to end. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Our invoices are payable no later than on the 15th day of the month. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Assistant Global Customer Service at Regus. No refund/credit if less than 10 days. Hi Cami, Im sorry that you feel this way. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Go to. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Move out, and move on. Thank you, Hi Jody, We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . It's a yellow button near the top of the page. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Thank you, Customer service left me on hold until the company closed then hung up the phone. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Lorraine Brule An agreement is a formal business commitment; it should be honored and ended online according to its notice period. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Please fill in your details and a member of our team will contact you shortly. We had to request our retainer (deposit) of over $6000 at the end of our lease. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Offer expires 08/31/2014. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. You can check these emails in the Account > Documents section of your online account. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Using Solstice Conference to link video call to the equipment in a meeting room. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. This company bills you for services you do not use. Hi Latasha, Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Just terrible management at Regus. There is high turnover with their reception staff and they have terrible customer service. %%EOF I have no complaints regarding your club and the facilities. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. This will surely increase the credibility of your complaint. please give me my refund. Doing so will take you to a sign-in page. Products used:I signed up for a virtual office space. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. They sited the non renewal clause but I have no copy of the contract in my account. It is just because of the nature of my job. Gain trust and grow your business with customer reviews. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Stay away!! Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Such companies should not exist. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If not, let us think for a moment about the case law. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Can I use a business lounge if I have a coworking or a private office booking on the same day? Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. This will take you to the "End Your Amazon Prime Membership" page. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. The payments have since been sent to . THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Questions and answers about starting, owning, and growing a small business only. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Youre able to bring one guest per visit. Termination or breach of the contract prior to the Passes purchased in this way are non-transferable and not changeable. If you need further help, pleasespeak with our team member who is already in touch with you. i want to cancel they said i cannot. i made an account a day ago and i tried contacting them to cancel my account. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Update: a big thanks to the Luton branch who actually decided to look into my account further. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Hi Hongxu, The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Because if he expected it, why would he sign the contract? They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Please note that depending on your email provider it may take a few minutes . myRegus asks for Credit Card as well as DragonPass in Payment Details. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They are requiring a TWO month retainer, which is almost $4000! Professional rooms for your next training session, interview, or pitch, wherever you need it. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you.