We finished our first round of food and took our custom to another local business for dessert, coffees etc, though this was not our original plan. Would certainly recommend and will return. Lunch came, the soup was so thick you could stand a spoon in it so rather than make a fuss we asked for a cup of hot waterto add to the soup - we were later charged 1.50for said hot water. When we challenged the service she repeatedly said we are busy and short staffed - which didnt look the case, however even if it was surely attending to a customer who has asked for help is more important than clearing an empty table? Make sure youve got all day free before heading here. Went in for breakfast this morning. The food was nice but service was shocking. The rest of us had Chicken sizzle and it was fab too . Also not cheap considering what you get all round!. the Firth of Clyde from the tables next to the rear windows. It eventually arrived and was unrendered fat with some cous couson the side. The menu caters for many tastes but what got us was the quality of the food. We ordered sundries tomatoe and chilli pasta, it was so dry we couldnt eat it, the salt and chilli chips were dripping in oil. Will go again but certainly no drinks. Asked for water 3 times and didn't arrive. Maybe the staff are part time and have no experience with the paying customer but we shant be ever back and will definitely let other know , We normally visit the continental cafe which is far more convenient for us but as a change we though we would try a change HOW WRONG WE WERE..More. Nothing was a bother and even though they wore masks you could see they were smiling. Then had to pay at the bar. About Hours. Loved it and thank you. If the system detects something that potentially contradicts our. 903 were here. Lunch came, the soup was so thick you could stand a spoon in it so rather than make a fuss we asked for a cup of hot water to add to the soup - we were later charged 1.50for said hot water. We ordered sundries tomatoe and chilli pasta, it was so dry we couldnt eat it, the salt and chilli chips were dripping in oil. 2 tables on arrival. Not bad value for money and should I be in the area I would probably return. Asked for a different side and were told that was fine then arrived without the side. When we saw that we had been charged 1.50 for hot water we spoke to the server. 3.50 for a medium sized cup of coffee is a bit of a rip off, that's city prices Asked for water 3 times and didn't arrive. When we saw that we had been charged 1.50 for hot water we spoke to the server. Had small breakfast instead, which was really nice - especially the square sausage. My partner had the scallops, black pudding, bacon and pea pure and it was out of this world. If we were going to have to move, wed much rather move to a business that is happy to have us and allows a reasonable amount of time for our visit. Around half an hour into our visit and before we had even got our food, a member of staff approached to say they had just had a call for a last minute booking for 6 and we would need to be away from the table within 30 minutes. Wont be back. Overall a pleasant visit, let down by only a couple of minor points. First we werent allowed to sit by the window, because that was a table for four, despite the cafe being nearly empty. We were spending a reasonable amount with you today as we ordered multiple drinks and a meal each. I have to say the service was amazing and all of the staff were so friendly and extremely helpful. Service friendlyand efficient, and we weren't rushed to finish up so had a lovely time catching up and enjoying the food, will make an effort to revisit when in the areaMore, Popped in with a friend for a quick coffee. First we werent allowed to sit by the window, because that was a table for four, despite the cafe being nearly empty. I have to say the service was amazing and all of the staff were so friendly and extremely helpful. Fantastic views if you get a window seat-we had a booth nearby so could still look out. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. asked if it was take away or sit in.. then as there was a vacant table at the window and ready for customers we asked if poss could we sit there, enroute the girl was then told ( that table has now been reserved) and wanted us to sit by the front door on a dirty table full of other dishes and cutlery.. where we refused and left..very disappointed.. The rest of us had Chicken sizzle and it was fab too . This is the version of our website addressed to speakers of English in United Kingdom. Got impression waitress may have been new? After food we caught attention of a waitress to order coffee - she replied 2 minutes and proceeded to clear tables (where no one was waiting for food) and then went behind the counter and still didnt come back to take our coffee order - so we just asked another server for the bill. Not bad value for money and should I be in the area I would probably return. Visit if passing. The food itself was fine, in fact the servings were a little too big and none of our party could finish it. Note: your question will be posted publicly on the Questions & Answers page. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Gutted! When we challenged the service she repeatedly said we are busy and short staffed - which didnt look the case, however even if it was surely attending to a customer who has asked for help is more important than clearing an empty table? Is this a place where you pay before receiving your order? Really terrible. Our team checks each review posted on the site disputed by our community as not meeting our. The restaurant is nothing special to look at from the outside, being on a busy street. Again, terribly slow. 40 Kempock Street, Gourock, PA19 1ND Would certainly recommend and will return. Visit if passing. 74 Kempock Street, Gourock PA19 1ND Scotland. The food itself was fine, in fact the servings were a little too big and none of our party could finish it. We waited over an hour for food and were also told that one item of food was out of stock so ordered the pork belly. Service friendlyand efficient, and we weren't rushed to finish up so had a lovely time catching up and enjoying the food, will make an effort to revisit when in the areaMore, Popped in with a friend for a quick coffee. I approached the till area only to be scolded at ( stand by the far counter) when eventually someone came andasked if it was take away or sit in.. then as there was a vacant table at the window and ready for customers we asked if poss could we sit there, enroute the girl was then told ( that table has now been reserved) and wanted us to sit by the front door on a dirty table full of other dishes and cutlery.. where we refused and left..very disappointed.. Again, terribly slow. 1.25 per Omlette filling? The menu is made from fresh local produce and changes regularly. Delay with coffees. We then sat with our finished plates for over half an hour (though i did leave most of my pork). The rest of us had Chicken sizzle and it was fab too . We finished our first round of food and took our custom to another local business for dessert, coffees etc, though this was not our original plan. Tripadvisor performs checks on reviews. We were told that we could move to another table in half an hour if one becomes available. I think it is unprofessional to seat a group of 4, take our order and then rush us to finish when the food has not even arrived because youd rather have a slightly bigger party. She said if we had asked for a jug of hot water we wouldnt have been charged but because it was a cup we were charged!! Goodbrew offering of course a delicious brew and some freshly home made food with the best locally sourced. Expressed my disappointment and that was greater with a half hearted apology from overworked staff. Quality food beaten by the quality service. A bad experience. We wanted some simple light bites and themenu was amazing. Gourock. Get quick answers from Good Brew staff and past visitors. You won't be disappointed.. Got brought here for food by a friend as she always enjoys it. I must say however that the coffee was not that great, being very strong and quite bitter. - See 16 traveler reviews, 24 candid photos, and great deals for Gourock, UK, at Tripadvisor. The customer service was good, polite attentive and not obtrusive, not first class but more than acceptable. Won't be back. The food itself was fine, in fact the servings were a little too big and none of our party could finish it. Worked out 5 for 1 coffee. Expressed my disappointment and that was greater with a half hearted apology from overworked staff. The accompanying french fries came in a small cup size portion and to be honestthey were not great either. Who pays 5 for coffee, wasnt even the best as it was only like warm. Asked for a different side and were told that was fine then arrived without the side. Loved it and thank youMore, Came here today for what was the best breakfast dish in Inverclyde - the Breakfast Hash - only to find its been taken off the menu. Will definitely use again. Good Brew: Quality food beaten by the quality service. Around half an hour into our visit and before we had even got our food, a member of staff approached to say they had just had a call for a last minute booking for 6 and we would need to be away from the table within 30 minutes. 1.25 per Omlette filling? I had a the Cajun chicken mayo ciabatta and the flavour was great. Gutted!Had small breakfast instead, which was really nice - especially the square sausage. Went in for breakfast this morning. We wanted some simple light bites and the menu was amazing. Visit if passing. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Good Brew, Gourock: See 15 unbiased reviews of Good Brew, rated 3 of 5 on Tripadvisor and ranked #18 of 22 restaurants in Gourock. Got impression waitress may have been new? We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Will definitely use againMore, We visited for lunch today, restaurant wasnt overly busy and yet the service wasnt great at all. The customer service was good, polite attentive and not obtrusive, not first class but more than acceptable. Lovely coffee tho and breakfast tea. Needless to say I won,t be back, . Then we were charged more than the menu price because they hadnt updated the menu. Expressed my disappointment and that was greater with a half hearted apology from overworked staff. Expressed my disappointment and that was greater with a half hearted apology from overworked staff. Charged 75p for having a decaf, never have I beencharged for decaf then charged another 75p for a milk alternative. Loved it and thank you. We were spending a reasonable amount with you today as we ordered multiple drinks and a meal each. The rest of us had Chicken sizzle and it was fab too . I refused to pay the 1.50 so this was removed (reluctantly) from our bill. It was a little greasy in places, but overall nicely presented and cooked. However when I asked to pay for the coffee I almost dropped at the price! Wont be back. Maybe the staff are part time and have no experience with the paying customer but we shant be ever back and will definitely let other know , We normally visit the continental cafe which is far more convenient for us but as a change we though we would try a change HOW WRONG WE WERE.. and efficient, and we weren't rushed to finish up so had a lovely time catching up and enjoying the food, will make an effort to revisit when in the area, charged for decaf then charged another 75p for a milk alternative. The menu caters for many tastes but what got us was the quality of the food. Service friendlyand efficient, and we weren't rushed to finish up so had a lovely time catching up and enjoying the food, will make an effort to revisit when in the areaMore, Popped in with a friend for a quick coffee.