Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We'd love to assist you further if you need help with returns. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Check out what 6,872 people have written so far, and share your own experience. For my troubles, I've been offered a $25 store credit. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. This is the one Sky contact number constantly referred to as being dedicated to customer service. WHAT INFORMATION DO WE SHARE WITH OTHERS? CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Images copyright 2023 Lucy in the sky inc. All rights reserved. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. They have a wide variety of clothes and accessories for men, women, and children. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. KYLA can provide quick and real-time responses to your SKY service concerns. Really horrible place. I have never been able to complete a return that quickly. Thanks for your feedback. Sky Phone Number 2. Hi Melissa, Please email us at resolution@lucyinthesky.email so we can assist you sooner. You can email us at resolution@lucyinthesky.email so we can further assist you. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If it was possible to give negative stars I absolutely would. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Hi Mike, Thanks for your feedback. We're sorry to hear about your disappointment with our return policy. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I foresee no dress, no money returned and no reply. I did the Level 2 Customer Service Practitioner course. Number of comments: 0 -Kate. The complete opposite of lawyer James, Nathan is carefree and fun. If i order now when i will receive it? If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. I'm convinced company is run out of a basement and lack computer skill to process anything. Overnight orders shipped Friday will be delivered Monday. I ordered a size larger and they still didn't fit. Two out of four of the dresses arrived by January. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? BEWARE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Shipping is free over US$75 and US$6.90 for orders under US$75. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shop Lucy in the Sky Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Critic England, United Kingdom. They do not have number to call. Why just give your money to a site without the opportunity to try and return an item? Cassandra M. went beyond. In the end the skirt fit very snug and my booty looks great in it. Please email us at resolution@lucyinthesky.email so we can look into this for you. Hi Jay, | Read 181-200 Reviews out of 6,679 I used the chat feature again in January to try to figure out where my two other dresses were. I am beyond disappointed in this company and its respect for its customers. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. How would you even know if something would fit or if you'd like the quality? Go to our site to chat with our support team or email us at support@lucy.co! 2. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I had talked to 2 other reps there and they did not help AT ALL! Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Her real name is Carmen and she is secretive about her backstory. Hi Lily, If you want to make a complaint to the Sky customer service team, they can be reached on . HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Any trade marks/names featured on this Website are owned by the respective trade mark owners. what is the average shipping time? It makes total sense why they only give you store credit, or else they'd be out of business! Prom season is here, and you deserve to look and feel amazing for your big party! Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). -Kate. Please email us at resolution@lucyinthesky.email so we can assist you further. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . | Read 5,961-5,980 Reviews out of 6,594 I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Registered: 04-01-2009. on 10-08-2013 09:47. Do not purchase from Lucy in the Sky. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. If you need help with returning we do have our returns in our FAQ. Please let us know if we can help any further. Shein has better quality than this garbage! United States. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Both dresses arrived back to back and they looked nothing like it did online. Chat is only option and that takes hours to even get a chat representative. Lost or stolen. My item did not arrive in the alotted time it was supposed to with NO communication from the company. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Not Available. Yes! Unfortunately after an order has shipped with USPS we cannot update a shipping address. Contact BT. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 If the issue persists, we would suggest to follow up with your bank. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. We're so sorry to hear that you have not received your refund yet. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. DO NOT BUY FROM THEM. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? She answered all the questions we had quickly and gave good advice. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. i am from spain. We're so sorry to hear about the order. I had an issue with my dress being see through and needed a replacement soon for an event. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? All orders ship out of Los Angeles, we design all of our styles in-house. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. You would have received multiple shipping notifications if this is the case. allows you to receive photos from your camera directly to your smartphone or. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Hi Grace, Thanks for your feedback. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. tablet. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We'll send her your regards! But, not to worrythey charge your credit card as soon as you make the order. In November 2022, I ordered for dresses from Lucy in the Sky. Her level of customer service was fabulous. Message KYLA via the following: I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. If you need specific product measurements or have further questions, please email us at. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns.
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