In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. To reach customer support call 1-866-788-2482 Find contact information here. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Enjoy! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. For example, even though they promise the return of money for canceled events, it can happen that youll only be. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. You can also try refreshing your Listings page. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Reach out to customer service representatives via social media, Call the event organizer and state your case. I saved to buy expensive tickets as a gift for my wife and now we cant go. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Have a StubHub question? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. How to request an event on the StubHub website. Ads by Money. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. DoNotPay doesnt care about that. If your payment is pending, well cancel the payment. What a horrible service! Sometimes email clients send our first email to a spam or promotions folder. There you will see your canceled event credit along with a link to request a refund instead. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. I was only given the option of the credit and the event was in CA. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? I waited 2 days and tried the access code again..still nothing. Whats The Difference Between Class 2 And Class 3 NI Contributions? I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. On March 7th, StubHub emailed Marrali a copt of its refund policy. Please take the tickets directly to the box office for a refund. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. What Happens If I DonT Pay National Insurance Contributions? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? After the switch, you will enter the email address you use to access the community in order to reset your password. What Is Public Liability Insurance For A Wedding? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. 7 calle 1, Suite 204 Supervisor " would NOT SPEAK WITH ME. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Customer service all the way to your seat, 2000-2022 StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Enjoy!Make sure we land in your inbox, not your spam folder. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Phone: 866-788-2482. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Wish they would help. Poor customer service is the biggest pet peeve to DoNotPay. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. "So were afraid that its just gonna be money thrown to the wind.. Danielle is the author of this solution article. And 2 hours before the game I had no listings active. Pennsylvania If you purchased on a registered account, your credit is available within your StubHub Wallet. Horrible customer service. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. And never again. The old bait and switch! Open a new browser and try logging in again. I was refused to talk with a supervisor , I had 4 tickets listed. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Find the sale. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Customer Service training is needed. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. New York Your California Privacy Rights / Privacy Policy. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . So the funds are available but you only adhere to the state-by-state laws? Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. https://money.com/stubhub-refunds-covid-19-cancellation/. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We will process the refund to your original payment method within 5 days. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. You already know that. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Contact us United States and Canada. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. 6:00 AM - 7:00 PM PT weekends. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Great help!!! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. and take advantage of this neat service whenever you need it. but I havent been able to get in contact with anyone from StubHub. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. The credits are valid through the end of 2022. How do we request the refund? Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. StubHub also has live chat operating 24/7. Many companies featured on Money advertise with us. Had a concert canceled because of COVID-19? What Qualifying Event Would Trigger 18 Months COBRA Continuation? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. This material may not be published, broadcast, rewritten, or redistributed. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We'll do our best to get back to you in the next 24 hours. Lots 81-82 Street C New Jersey To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Click your state to see if you qualify! Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. on 2/28 at 3:05PM If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Click or tap See actions and select Make changes. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. North Carolina This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. NewsletterDollar ScholarStill learning the basics of personal finance? Events postponed or rescheduled won't be refunded, Fowlks said. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Indiana: "approximately 6,800 consumers" affected. Hurry up and access DoNotPay from any web browser to check out everything we offer. Are You Having Trouble Getting in Touch With StubHub? The seller would net $85.. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC We may be compensated if you click this ad. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. I have been trying to purchase tickets for over a week now. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. on 2/28 at 12:51PM Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Let us teach you the major money lessons you NEED to know. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. After the switch, you will enter the email address you use to access the community in order to reset your password.
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