Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. GoTrax GKS: Specs. 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Reattach the console/head unit by sliding it back into place. If that doesn't work, email support. error: We check over 250 million products every day for the best prices. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. 110 20 This scooter is giving a E3 Error code and the manual simply states to replace the console. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - If the battery is fully charged, then the issue is likely with the motherboard or wiring. Weight: 17 pounds. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Brand new battery not holding charge. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) The motor does make some noise when first accelerating but goes away. When the battery is fully charged it will change from red to green. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Not much help really. Codes often have simple solutions and we are here to assist. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Next, check to see if there is any damage to either end of your scooters charging cable. rider weight: 154 Lbs. Easy Fix but time consuming. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. The speed of the GKS kids scooter is locked at a safe but fun 10mph. We'll go through each electric scooter and the error codes that occur. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. These codes will pop up over your console's display when there are issues within your electric scooter. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Hold down the power button for 10 seconds. We'll go through each electric scooter and the error codes that occur. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. 0000017087 00000 n The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Install the locking hook and the two screws into the head unit. These codes will pop up over your console's display when there are issues within your electric scooter. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. GoTrax V2 Not Working. Save my name, email, and website in this browser for the next time I comment. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Disconnect the brake lever switch connector from the speed controller. It is possible to check the voltage of your battery using a voltmeter. You can now turn your hoverboard back on.*. So, 3 hours for 4 bars = 45 mins of charging time per bar. Missing tire extension - poor quality control. Entice customers to sign up for your mailing list with discounts or exclusive offers. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Thank you GoTRAX for fixing my 7 year olds birthday gift! This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Please contact our customer service team if you are experiencing problems or need more detailed information. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Once you ensure the position is correct, gently slide the pack into the tiller. Scary at first. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Make sure the petals are level with each other and on a flat surface. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Gotrax recommends 3-4 hours for charging time. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 21E, 22E, 25E, and 30E - Replace console to fix error code. :~f 12`L,@" Can you please tell us how we can improve this article? If still showing error code, contact Customer Support for assistance. If this does not work, replace the console. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Front wheel cover scraping wheel - easy fix but annoying. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! My GoTrax (about 5 months old) started acting weird today. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! If your Gotrax hoverboard will not turn back on you are experiencing an issue. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. I've had mine for almost two weeks now, and have not experienced these issues. E10, E11, E12 - Contact GOTRAX Customer Support. Please Note, some electric scooters share error codes. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . It's a 36V 6 Ah battery that offers higher performance. If your charger does not turn green when you plug it in, your problem may lie in your charger. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Then plug your charger cable into both ends and leave it overnight. Cruise control automatically goes on every time when riding. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Grab the new battery pack and ensure that your are installing the battery pack correctly. Include an image for extra impact. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. 3. bay_blade2000 3 yr. ago That's not what I am saying at all. 0000001330 00000 n I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. I had my second issue within 17 business days of receiving the scooter. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Front tire making a very loud noise. Even if you've just ridden it, the battery may not be sufficiently charged. You can recalibrate your Gotrax hoverboard by following the instructions above. I'll monitor the post to see if these are isolated or widespread. Yes, you read that right. It was pretty easy to do and I was impressed in the modular nature of the system. Check the fuse or circuit breaker. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I cant find anyone who sells them including the gotrax website, acisneros0873 - This is a few specific actions that act as a reset for your board and can fix many common issues. This may be caused by several factors, but luckily there are solutions to all of them. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. This is one of the most common problems we hear about, so it's always worth checking first. Home. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Include an image for extra impact. Of course, with any new or growing technology there are often hiccups along the way. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Reply, Took mine to the local bike shop. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). These models of e-bike only feature an LED Display. . Looking For The Best Lock For An Electric Scooter? Of course, with any new or growing technology there are often hiccups along the way. If all of them work normally, then you need a new charger. This is telling you the charger is working. You will see the LED lights start to flash.
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