www.wisecars.com. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Wisecars does not own or operate any Car Rental Companies. The use of our website signifies your acceptance of these Terms of Service. I read other reviews from this company after this had happened and that is a common . We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. You can upgrade your car before you start your trip. Dear Paul,Thank you for contacting us! These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. The Car Rental Company must give its consent to repairs and replacements. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Alternatively, just sign in or register using your Google or Facebook account. Wisecars is not liable for services or bookings not full-filled due to force majeure. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. What's Wisecars' cancellation policy? @ Vicpak. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Use small print to hide from truth. provided by the customer's credit card company. What's Wisecars' cancellation policy? He explained to me patiently and clearly. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. What's Wisecars' cancellation policy? Very easy process and had the best price on the internet. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. It was very easy to make reservation and booked a rental car in a few minutes. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. They were cheap but the quality of the car was the worst I have ever seen on a used car. It might take your bank extra time to settle the amount. All rights reserved. Great service! Click on Menu "Subscriptions". We will send you your rental voucher 48 hours before your pick-up time. It is a huge scam. We clearly highlight car and van hire options with Wisecars that have free cancellation. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Powered by. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Please note that all additional drivers must also show a valid driving licence at pick-up. 2023 Trustpilot, Inc. All rights reserved. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. In that case, the special cancellation terms are presented during booking. My trip to NZ had to be cancelled due to the cyclone that hit the area. If you're 65 or older, you may have to pay a senior driver fee. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Date of experience: 07 February 2023. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. In all these cases, you will receive no refund of the money you have paid. When you rent a car, you will usually need deductiblecoverage. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We at Wisecars put together a list of the most important information travelers often miss. Your voucher is normally issued 48 hours before the pick-up time. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. A common issue that many vacationers face abroad is unfair fuel policies in car rental. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Seamless booking experience and great price compared to all other websites. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. You can amend your booking information or cancel your booking in a few simple steps. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. So far I have found the experience of renting a car on this site to be very easy. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. You may also add additional drivers at the rental counter when you pick up your car. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Wisecars falsely advertised vehicles for rental on their website. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Wisecars Protection Package ensures that you are protected should anything go wrong. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you have already provided us with your flight details, the car rental company will be able to track your flight. If you cannot find the confirmation email, please contact us via our website. We also ensure all reviews are published without moderation. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Just scroll down to the bottom of this page and create a support ticket. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. %title% %offer% Tbb. Great help received from the kind persons on whatsapp chat yesterday and today. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. I had rented cars for myself and others through Wisecars many times. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. In that case, please contact your bank for additional details. In peak periods this may not be achievable. Email Protect your account with two-step authentication Send code Reply from Wisecars. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Dear Allan,Thank you for sharing your customer service experience with us! a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. I reached out to Wisecars, who were really understanding of the issues I encountered. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Trustindex ltal hitelestve. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars customer support is available 24/7. Please keep in mind that any changes that you make to your booking will probably change the rental price. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Powered by, We use cookies to give you the best experience. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you are late for your pick-up, you could lose your car. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. In most locations, the minimum renting age is 21 years. 21 helpful votes. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. 2023 Wisecars. The rules that apply to the main driver also apply to any additional drivers. Thank you guys for that excellence!!! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If additional information is required, the process may be extended for another 28 calendar days. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. No charge will be made for amending your booking before the start of your rental. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. All rights reserved. Your browser settings can be set to inform you before receiving a Cookie. Keep copies of all relevant documentation you are asked to complete. Your contract for car rental will be between you and the Car Rental Company. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Dominik B was very helpful and nice.However the site is not the best. Please read the following to know what is included/excluded in our coverage offers. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. DeductibleProtection covers up to EUR 1000 of your deductible. Fill in your personal information and state your request. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Amendments can only be made up to 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Even a basic insurance. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Wisecars does not own any physical locations or offices. Mr. Mateusz. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Reduce your carbon footprint by selecting a greener car hire option. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Wisecars is an independent travel broker who does not represent any particular car rental company. Wisecars is an online vehicle rental broker. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Consider the cancellation policy. Wisecars falsely advertised vehicles for rental on their website. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL They may be needed if you wish to make a claim. We can accept no further responsibility when there is no out-of-hours service available. Wisecars cannot amend the drop-off time once the rental has already begun. One of our helpful agents will be in contact with you to address the request. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. 6 Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Due to this protection, it cannot be read by any third party. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Get our top coupon codes directly to your inbox. Experience right now is good only just booked will have to wait to see when I pick up the car. 2023 Wisecars. No charge will be made for amending your booking before the start of your rental. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Please keep in mind that inclusions may differ between car rental companies. The car rental company will charge you for the additional driver for the whole time that you have the car. It is entirely up to the Car Rental Company whether they decide to do so or not. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. This is the second time we have booked with Wisecars and had amazing service. Please note, making a new booking may result in the change of the Car Rental Company. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. They will need to show their drivers license, which they must have held for at least two years. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement.