Describe a time when you managed multiple tasks all at once? Also included general questions of experience in customer service e.g: tell me a time when. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. Be sure not to mention names and end on a positive note. We all know interviews are stressful and competition is intense. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. You will stand out as a stronger candidate if you reply that you motivate yourself at work. Focus on reviewing Waitrose's return policy before your interview. Sales contests, for example, are a great way to motivate me.". Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area. Honesty is incredibly important when working with cash transactions and valuable merchandise. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. Tasks required are mainly focused on show how you can organize stuff. I went today and got the job on the spot! While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Very detailed o line application process. I have an excellent letter of recommendation if you would like a copy for your records. Super nice interviewer and easy questions. Q7. Our interview questions and answers do not represent any organization, school, or company on our site. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". All of our products and resources are protected by our 30-day no questions asked money back guarantee. "I left my last job because there was no room for professional growth or advancement. You want to focus on being positive in your response. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. This online course will instantly be free for you to access for 30-days. Stupidly hard questions for the role - it was like I was interviewing to be CEO. If you have suggested change in another area of your life, use that example in your response. Thanks a lot! Yes! Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Focus on describing what form of reliable transportation you will use to get to work if hired. Possible Answers are The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Interviews. Customer service is vital to a company's success. Thank you so much for this, extremely helpful! "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Company Information. 9 answers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. I do not have a criminal record and have never even had a ticket or citation issued.". Name a time youve faced a problem and how did you overcome it? First is the psychometric tests followed by a group interview and then a solo interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Focus on describing what you like most about the job and provide your reason why. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Interview. I also appreciate your contribution to the communities in the UK and abroad. Explain how you provide excellent customer service. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. "I stay calm and composed when issues arise. Discuss with the interviewer how you ensure that your customers receive the best service from you. Find additional company focused interview questions by practicing from one of our industry sets. They just asked you standard interview questions that you would know. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. Felt like a formality rather than a real test of an interview. Full Suggested Answer & Detailed Response, Question 9, "I am looking to lay the foundation for the rest of my career with this position. If there is anything in your schedule that may hinder your availability, be sure to address this. Waitrose was updated by Krista Wenz on September 13th, 2022. My written communication skills are exceptional, as well.". Very laid-back, almost forgot I was in an interview. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. You had a group task to do, and then an individual interview with a manager. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. The interview process was easy and enjoyable. I love that you act with integrity, give it your all, and give more than you take. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Super nice interviewer and easy questions. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. The complaint steps literally saved me for my interview earlier, thank you!!:). Your questions and answers helped me tremendously to land my first Tech job. I fully believe in honesty at all times.". I am excited to bring these qualities to this position with Waitrose.". Proper planning will get you far, but sometimes life happens, and you'll need a plan B. So far, we have seen a 56% decline in the overall loss.". ", "I hope never to be late! What would you consider when dealing with them and why? Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. We coach each other on sales techniques and share success stories. The job description should have prepared you for the shifts you will be asked to work. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. ", "I am very much self-driven and self-motivated. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. You had a group task to do, and then an individual interview with a manager. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. "My reaction to employee theft would differ if I were a retail associate or a retail manager. If you have past performance reviews or letters of recommendation from your references, review them before your interview. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Q6. ", "I want to work for Waitrose because I always shop here. It is a subsidiary of John Lewis Partnership. "I have a strong creative flair and enjoy creating attractive displays. I am geared for healthy competition, so when we had contests, it greatly motivated me. Q11. ", "The part of the job that excites me the most is working with customers. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. "There are many aspects of the job description that are appealing. If you hire me for the position, you will not be disappointed in my performance. ", "I am very comfortable working independently. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. I got an indication as to whether i got the position or not towards the end. Tell the interviewer about your ideal employer. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. Be sure to avoid sounding self-righteous in your answer. Be thoughtful and draw upon the research you have done on the company. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. Was given a task of creating meals for different people for differing occasions such as dinner parties. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. They just asked you standard interview questions that you would know. Tie these desired qualities into your answer to display you are a fit for the role. We were having some problems with theft because of it. ", Written by Krista Wenz on September 13th, 2022. ", "I rate myself an 8 out of 10. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. Waitrose job descriptions generally have a salary range noted on the job announcement. "I have reliable transportation. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Glassdoor users rated their interview experience at. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This question determines if you can function well in a competitive environment. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. There is no reason why you should not hire me.". In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". by asking how I can help them, listening to their responses, and providing excellent customer service. Q1. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I just wanted to thank you so very much. Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. The hours were just not right for me in the end which is a shame. Q5. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). PassYOURinterview at the first attempt! Tell me about a time you worked in a team. "I have a lot of qualities that transfer well into a retail-based position. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. The hiring manager will contact your previous employer for a reference. Interview Questions. A job search isn't just a one-sided hunt. I do my best always to be available and present when expected.". "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. Easy Interview. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. If I were a manager and caught an employee stealing, I would terminate them immediately. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. There were scenario based questions but with lots of others stemming off them. How would you deal with an angry or frustrated customer in store? "I have solid communication skills and feel this skill is one of my greatest strengths. It is best to describe your ideal employer as one that is the same as Waitrose. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. Strong math skills are an asset in any retail-based role. ", "I take public transit; however, I find it very reliable. Most companies have policies in place for handling rude or aggressive customers. "I have a rule always to treat my customers how I would want treatment in a store or establishment. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). This website uses cookies so that we can provide you with the best user experience possible. Glassdoor users rated their interview experience at. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. I felt everything was relevant. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. Positive Experience. Thereafter, its just 27+vat per month. Many retail-based organizations require their employees to wear a uniform. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. I felt everything was relevant. After this discusses hours I was available to work and when I could start. This is so helpful. Thirdly, our interview guides and training just work. Think about the constructive things your references have said about you in the past. ", "I have two copies of letters of recommendation if you want them for your file. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Waitrose Interview Process. ", "No, nothing negative will show up in my reference check. I was sick for two days, and a note from my doctor accompanied those. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. God bless u mate and taking the time to help a lad out like mw who is in over his head. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Finally, we have eliminated all risk for you. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. You are the tops! If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. Q8. Yes, I do have a couple of questions. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. Merely share that you have the means to get to work consistently and on time. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. Thank you for sharing. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. We do this by creating interview questions that we think you might be asked. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Why do you want this job and what can you specifically bring to the role? Walk the interviewer through your career history in retail. If security needed to be called, I would do so. Very detailed o line application process. Be open and honest. I believe a management role with Waitrose would be a great next step in my career.". Its headquarters are in Bracknell and Victoria, England. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. How would you manage food temperature in the freezers/ fridges? In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well.