On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You will pay NT$9225. This could be a tough call for many internet shoppers. Ticket-holders to postponed events will be able. Viagogo ranks 177th among Tickets sites. View FAQs In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. I haven't received an email confirming my order. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Enter a valid email address (e.g. They often process refunds if requested. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. I bought 2 blackpink ticket a month before the concert for 550eur per person. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. When you do an internet search, do not use the word tickets. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. The action you just performed triggered the security solution. We are not involved in the actual transactions between Buyers and Sellers. Contact Viagogo directly - raise a complaint & request a full refund. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. This website is using a security service to protect itself from online attacks. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo will never pay you after you sold your tickets and you can never get back your money. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. This charge is in addition to the amount originally paid for the tickets. You can email the site owner to let them know you were blocked. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 5.1 Investigations. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. And I had to chase for my tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 6.9 Change or Suspension of Site. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Piggyback tickets may not be sold in the same listing. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. And the original face value of our tickets was nowhere to be found on the site. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Service 196 Value 191 Shipping 166 2. Viagogo has advised customers who cannot attend a rescheduled event. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. viagogo AG is registered in Switzerland, Company No. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. If you fancy a viagogo event roulette then use this company. Why use viagogo? Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Viagogo has the right to deny your request for a refund. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Also, buyers only pay once they have been to the event and had no issues. Join millions of happy customers that have attended their favourite events, thanks to viagogo. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. At no time do We provide the Buyer's payment information to the Seller. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Your IP: In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. viagogo is a global online platform for live sport, music and entertainment tickets. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. 4.2 Stolen Property. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Spain, the UK and Australia. 7.2 Copyright. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 2.13 Ticket Information. Read more: After you raised a dispute did paypal stop or refund deduction from card? In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 6.10 Notices. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . 1. They take your money and have no way to ensure you get the tickets. 6.5 Tax Indemnity. Send the completed form to the office processing your application. Tickets may be substituted with comparable or better seat locations without the Buyers approval. We made the case to Google Australia that Viagogo is still up to its old tricks. There are limited situations where refunds can be granted. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Contact @viagogo over social media Set up a Twitter account. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. A new screen will display that allows you to begin your refund request. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. There are an increasing number of unauthorised ticket resellers operating online. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. If you need to buy second-hand, know the risks. 4.1 Double Posting and Removal of Tickets. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. 2. 2.9 Seller's Confirmation Obligation. You will need a username and password to access the Site and use the Services. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. When We receive an offer by bank transfer, We will check to see if the bank account is valid. If You do not qualify, do not use the Services. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. THEY ARE SCAMMER! (We were shopping for tickets in section 123. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Try to get in touch with the reseller for a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You may have to fill in a Dispute Claim Form. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. How do I find tickets I've already downloaded? We will also add sales or value added tax on our fees as applicable. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). The parent sponsorship application fee cannot be refunded. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. We endeavour to rearrange delivery with the customer or arrange a collection point. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Customer offered $500 to take down negative Google review. Form 1424 - Refund request. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website.