But I have had no updates about the status since then. Disconnecting Ubiquiti Unifi Devices are driving me mad! Ive seen a similar issue with windows 10 and Cisco meraki where laptop with hosted network enabled keep dropping signal for no reason. I think it might be one of the Arduino libraries that is causing this grief. Thank You, I was almost giving up on my USG and AP. I was hoping to go in to the theory, to teach so that readers can setup their own environments and hardware to do this. I was nearly in despair to get a switch back running, after resetting. I'm running the Unifi Controller docker version 6.0.45 (linuxserver/unifi-controller). (that is what we did - never looked back). Any ideas. I'm excited to be here, and hope to be able to contribute. Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). With Teleport you can not only safely browse the internet, but you can also access your home network. In this post, Im going to go over how to do this, as well as troubleshoot if something should go wrong. The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. Cookie Notice Set client alias. In this post, I'm going to go over how to do this, as well as troubleshoot if something should go wrong. Some users (myself included) like to avoid using the default management VLAN of 1. With UniFi Teleport, you only need to create an invention link in your controller. Failure by design? Does it live in (as in the IP address is in) the subnet of VLAN 1/untagged, but you route to it from other VLANs via a L3 device? I tried several things to isolate the issue, but have not had any luck. How did you make the Unifi Controller available on both a tagged VLAN and the general untagged network? A rewrite of https://github.com/unifi-hackers/unifi-lab in cleaner Python. and was challenged. If youre not sure, you can runnslookup unifi in a terminal to determine your controllers IP. After signing in, navigate to Settings > Controller. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. Also seeing my APs get a (AP) is having trouble obtaining an IP). I had to remove the machine from the domain Before doing that . Does that mean IOT and Guest VLANs? Please contact the moderators of this subreddit if you have any questions or concerns. Minimum RSSI Minimum RSSI sets a signal strength threshold for each individual AP. A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? Your daily dose of tech news, in brief. Please contact the moderators of this subreddit if you have any questions or concerns. However, I now have a new MacBook 16 inch and it doesnt appear to be happening to it. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Thanks for Everybody's Responses and suggestions while trying to troubleshoot the error. Or did the radios seem to go offline? Tells the controller to create a backup archive and downloads it to a file. When your networks are routable and can communicate, it won't matter what VLAN they are on, they will be able to communicate with the controller, the important part is to have a DNS entry for "unifi" on the DNS server that services both the untagged VLAN and the destination VLAN you want to move APs and switches to. So you only use it when you are not at home. I thought that is where the new device expect the unifi controller. But it's worth packet capturing to see if it's an ARP issue. google cast Disconnects a client, forcing them to reassociate. Please contact the moderators of this subreddit if you have any questions or concerns. It uses the WireGuard VPN protocol, which is commonly used by large VPN providers, like NordVPN or Surfshark. I would need to justify why all the equipment have to replaced here though.. What are the Pro's and Con's of using your hardware compared to what we have at the moment? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Will monitor and give more information once they actioned the request. The point being that these clients will then try to This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. To continue this discussion, please ask a new question. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. Additionally, I have a Sophos UTM, which provides DHCP and DNS for a few other VLANs/Subnets, such as my native untagged VLAN. the default value in the script. All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Return a list of all active clients, with significant information about each. My roborock and IoT appliances cannot connect to my network :-(. Work fast with our official CLI. for an option summary. I have this same issue. I really regret, I've changed my network setup to Ubiquity. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. I can Verify the users can see the SSID Displaying but not able to connect back until I restart the units. Webinar: Reduce Complexity & Optimise IT Capabilities. You can also subscribe without commenting. From couple of months, it tends to drop the connection for a while and then reconnects again automatically or sometimes have to login after restarting the Wi-Fi on respective Laptops or Mobiles. Return list of new vouchers. A tag already exists with the provided branch name. I find using the A host record the easiest way to do this. The clients have been rock solid for a few weeks without random or interval based drop offs. I just chose DNS because it's easy and my Sophos UTM has a built in DNS server that I use for subnets/VLANs that I don't want or have servers on. sign in And version 2.4.0 or later for the Dream Router and Dream Machine Pro SE. I'm excited to be here, and hope to be able to contribute. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. My Domain controllers actually handle DNS and DHCP for my network. And what are the pros and cons vs cloud based? With 5G are you using DFS channels or do you have them broken out. Thank you very much in advance! Can a new 2.4 client join the WiFi while the problem is occurring? I've been having a similar problem ever since switching my entire WiFi infrastructure over to UniFi gear. The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. In an office environment, this would help protect against unauthorized users, or people plugging devices in to the network, as they would be on the untagged VLAN and have access to nothing. Unfortunately, process hasnt helped me yet. I found out the following. Having the same issue however its ALL devices.. wired and wireless. Found some post about the Switch causing the issues, Using an And what are the pros and cons vs cloud based. The Untagged network is strictly locked down and only allows traffic to the controller in my environment. Have controller 6.0.43 running. Beacon is my newest device which was working well for about a month then last night it went sideways. Still the same. My ring video doorbell which is wireless has a pattern of disconnecting at 58 minutes past the hour 6.58, 3.58, 4.58 etc. I am a bot, and this action was performed automatically. To continue this discussion, please ask a new question. Thanks for posting on r/Ubiquiti! Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! Are the 2.4 radios still visible while the problem is occurring? Everything went fine. As for how long this issue has been happening, I don't have a clear answer. Additionally, they are experiencing trouble with three of their switches, which required a reboot to . Welcome to the Snap! Enabling Teleport is really easy after you have made sure that everything is up-to-date. I added a "LocalAdmin" -- but didn't set the type to admin. I'll keep trying different things and searching for a solution. Press J to jump to the feed. I love Ubiquiti's hardware, and I honestly don't believe the hardware is to blame here, but I'm open to suggestions. When I looked at the affected nodes they were all esp8266 and esp32 nodes using the Arduino IDE. In my case I'm using a Sophos UTM firewall and UniFi switches, but the setup will probably vary from person to person. I have a system with me which has dual boot os installed. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. mdns Use Git or checkout with SVN using the web URL. I don't claim to be an expert, but here are some thoughts: Shouldn't have anything to do with the switch switch doesn't know or care if a client is 2.4G or 5G. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. How many APs are you seeing this across? API . For example "MyLAN.local" or "StephenLAN.local", and use that as an internal domain. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. and our All we need to do is enable the feature in the UniFi Network app. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Just for the case that something goes really wrong. Apologies for the late response. segregated I think you are on to something. Essentially you just need to make all subnets routable, firewall the routing between subnets to only allow communication to the UniFi controller, and set it all up. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. You need to hear this. Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. According to that, an SNR of 15 dB seems like a good cutoff, and that's also unifi mdns, on Fix UniFi Devices Disconnecting/Adoption Failed. Also for the Firmware Upgrade, the new Firmware 5.9.29 you can schedule firmware upgrades which is awesome. What I would recommend, is just choose something that has relevance that doesn't actually exist. Maybe, gear with a real support system other than forums? Understand that each setup is different, but (at least in my case), if I try to change the unifi devices to my tagged management VLAN, the controller loses contact with them., Whenever I deploy a switch I set up dedicated access ports for each and every VLAN available on in this network. proper disappointing. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. airplay Make sure that the Network app is running version 7.1 or higher. You don't need to "move" the controller from on VLAN to another, you can configure it on the VLAN you want it on, the important thing is that you need to make it routable to other VLANs. All requirements are met. This was after installing a New Switch, changing the DHCP from the Firewall to a Windows Server playing around with Configs on the CloudKey all as per the post I read in Various places while trying to Troubleshoot and much more stuff and yes before somebody says firmware, I updated all of it to the newest Versions. Please note that Im focusing on the theory and understanding as to how communication is handled, instead of providing step by step instructions which is what readers are usually accustomed to on this blog. This is because when you purchase or deploy new UniFi equipment, it will always try to obtain an IP on untagged VLAN 1, and try to contact the controller using this network. LazyAdmin.nl also participates in affiliate programs with Microsoft, Flexoffers, CJ, and other sites. For me it seems, that you`re always sawing on the branch you are sitting on. All 5GHz clients remain connected with no issues on the same AP's. She might not be wrong. There are two ways to revoke access to the teleport app. Adding: consider an older more stable firmware. Take the same parameters as above, Great article, I've just built a largish (15 VLANS) network using UniF and Fortinet, first time using both products for a ground up build. In this case, the IP address of my UniFi controller is 10.0.0.5. To recover from this, you will need either shell or physical access. A good source of understanding for RSSI/SNR values is this Rebooting the AP to temporarily resolve the issue would seem to eliminate interference interference would still be there after the reboot. Not at the moment. I monitored it last night for a few hours with no Disconnects. I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. Ok i just read that it does happen on both AP's at the same time. I hope this post was helpful, as it was an annoying issue seeing my access points sporadically disconnect from my controller. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. Devices: View your UDM and any other UniFi devices you have joined to it: Access Points, Switches, etc. Has anything else in the network changed before the issues started to occur? UniFi teleport is mainly used to route your traffic through your own home network. Did you fix the issues with wired clients. Since the unit is being powered by PoE, was it gracefully shutdown before the switch restarted (and possibly restarted the cloud key)? yes, I've got WiFi AI still turned on, but it only scans once a day? Disabled Storm Control and Auto DoS. They help us to know which pages are the most and least popular and see how visitors move around the site. When I ssh into the AP and look at /var/log/messages, I only see messages regarding startup. You need to make sure that the various provisioning methods are available and functioning, and that the subnet is routable and firewall rules allow communication from that subnet to the UniFi controller. If I'm just browsing or streaming i don't notice it. This application and its related devices will no longer receive any manner of technical support, including functional and security updates. I'm going to work through these suggestions and hopefully see some nice results. Welcome to the Snap! controller The users came in this morning and worked for about two and a half hours before the first disconnect. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Disconnecting every few seconds. I changed what I could over to Tasmota and their problems ceased. Can a new 2.4 client join the WiFi while the problem is occurring? Please note that my UniFi controller only has one static IP address on the custom management VLAN. They help us to know which pages are the most and least popular and see how visitors move around the site. When you choose to change the default management VLAN, typically you need to maintain a network/subnet on untagged VLAN1. Useful when the Separate out 2.4 from 5G band wise with SSID. The client has out-grown their WIFI Network, this increase in demand had been causing unneeded stress on their entire infrastructure. If all 2.4 clients on both AP's drop at the same time, that would seem to eliminate a flaky AP. There are a couple of requirements at the moment before you can use the new Teleport feature in your UniFi network. This is because it cant contact the controller after it changes its default management VLAN to the new one you specified. We have multiple clients on Unifi, and no one else is having this issue. EVT_AP_RestartProc That would do it. Nothing changed in the network and this just happened suddenly. I have checked their physical connections, inspected the switches for faults, and . But then I need to change the inform address on every new device via ssh to "http://unifi.local:8080/inform. What hardware are you running and are you on the latest firmware? Return a list of all AP:s, with significant information about each. All other traffic is restricted, including internet access. So this is a behavior, which should be corrected by Ubiquiti, I would say. I had to remove the machine from the domain Before doing that . Are the devices on a different network (eg, a different building served by a different ISP)? I'm using a software controller.I will move all of the units to a separate switch today and check out all the hardware. . It seems that one bug which was present in other versions of the controller has resurfaced. I hate spam to, so you can unsubscribe at any time. Turned off roaming, band steering, PMF and 2G/5G data rate control. I'm in 6.0.28 with client history retention data set to infinite. between 40 min and 3 hours before experiencing a Disconnect. Returns a list of all RADIUS users, name, password, 24 digit user id, and 24 digit site id. Keep in mind that the link expires after 24 hours. Create an account to follow your favorite communities and start taking part in conversations. After a few hours, the access points would revert to being in their disconnected state. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. 1 3 comments Best But I do find it disturbing to see other AC products on the list. Is this correct? This is a strange one that I believe has been happening for the past two weeks. See also the scripts unifi-ls-clients and unifi-low-rssi-reconnect for more examples of how to use the API. Open the UniFi Network Controller Goto Settings > Teleport & VPN Enable Teleport Enable UniFi Teleport You only need to generate a new invitation link (4) after you have enabled Teleport. What are some of the best ones? What are some of the best ones? What channels are you using for each band? If you have a specific question, feel free to ask me and I'll do my best to answer! To start with: Use channels 1,6,11 to avoid frequency overlap. I have the same, wireless and wired, disconnects without any patters, sometime every 5 min, then every 30 min. Return a list of user groups with its rate limiting settings. This topic has been locked by an administrator and is no longer open for commenting. Or just to hide your identity on the internet. Still have functioning wifi on an AP I cant manage. The only traffic that is allowed to be routed to the untagged provisioning VLAN 1 is traffic destined for the UniFi controller, and only the ports that are required for provisioning. https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten, https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. This leads me to believe the issue isn't a client issue, but an AP or Unifi Controller issue. I recently noticed that my NVIDIA A2 vGPU was reporting the vGPU PCIe Read More. Copy the link and send it to your mobile device for example. When the invitation is already accepted, you will need to go to Client Devices in the network app and revoke the access. Press question mark to learn the rest of the keyboard shortcuts. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. But unfortunately it seems to be restricted to mobile devices with a WLAN connection, so when there are no nearby WLANs Im out of luck. I realized I messed up when I went to rejoin the domain Having the same problem on my NanoHD. This really is an interesting issue. First I was updating the CloudKey. controller. This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it. LazyAdmin.nl is compensated for referring traffic and business to these companies at no expense to you. I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). By having "access ports", this allows any device to plug in and have access to network resources, which I did not want. Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 To check the version of your console you can simply open your UniFi OS Console, and find the version on the dashboard below your console name in the top left corner. Do we know when new fireware is coming to fix these issues. Update: Somebody on the the sub suggested turning on proxy arp for the APs. Posted by B0NK3RS on Jan 21st, 2019 at 11:26 PM. After LastPass's breaches, my boss is looking into trying an on-prem password manager. The steps would vary depending on which firewall you're using, what router you're using to provide routing between the subnets, etc. In 7.1.61 the Override Inform Host setting is in Settings > System. You need to hear this. Powers Off the given port on the Switch identified by the given MAC Address. Same issue here. I couldn't make DNS on Sophos work but DHCP 43 does work well. So your write up helps a lot. The clients have been rock solid for a few weeks without random or interval based drop offs. add tox.ini and lint rule, fix pep8 errors, update_user_group(self, group_id, down_kbps=-1, up_kbps=-1), authorize_guest(self, guest_mac, minutes, up_bandwidth=None, down_bandwidth=None, byte_quota=None, ap_mac=None), create_voucher(self, number, quota, expire, up_bandwidth=None, down_bandwidth=None, byte_quota=None, note=None), update_radius_user(self, name, password, id), get_switch_port_overrides(self, target_mac), switch_port_power_off(self, target_mac, port_idx), switch_port_power_on(self, target_mac, port_idx), https://github.com/unifi-hackers/unifi-lab. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. This is ideal when you are on a public wireless network and want to securely access your bank account or other sensitive information. Il check the IPV6 option. See disconnected clients in Unifi Controller Good afternoon to all! Make the native VLAN rotuable was the key. Welcome to the Snap! What are your band widths (2g i.e. A simple tester might not give you all the information you need or might give a false positive for a cable being good. The hotfix worked, but now we're having the same problems again, even if the endpoint protection is uninstalled. Are you using a cloud key or software controller? would Randomly disconnect at the same time. examples of how to use the API. Your support helps running this website and I genuinely appreciate it. The following small utilities are bundled with the API: Lists the currently active clients on the networks. The dictionary contains the port_idx, portconf_id, poe_mode, & name. Unifi UAP and USW disconnected and the fix that we applied that will save you the hours that we had lost. What do you recommend? I got an EA U6Pro and thought it was because of that. The VPN tunnel is stored on your mobile devices after accepting the link, allowing you to use the VPN connection at any moment that you want through the Wifiman app. Remote access to the UniFi console must be enabled to use Teleport. problems (such as login failure), but many errors (such as disconnecting a This in turn leads to problems, when the CloudKey is updating the switch it is directly connected to and get`s itself "out of the game". Then I changed the USC with the USW-Switch and now everything works fine Maybe someone else is facing the same problems. I am facing the same issues since i changed my UAP-PRO to new UAP-6lite. Thats very convenient, such a one click VPN, especially to easily connect to my home devices from a remote location. Remember that this puts significant load on a controller for some time (depending on the amount of users and managed APs). Thanks! No software or firmware update, no significant network or firewall change. I am a bot, and this action was performed automatically. unifi UniFi Smart Sensor Review Everything you need to know, Getting Started with PDQ Deploy & Inventory, Automatically assign licenses in Office 365. Great, worked as described in Android as well! Although this is logical, sometimes you can't see the forest for the trees. This topic has been locked by an administrator and is no longer open for commenting. https://www.ui.com/download/unifi/unifi-ap-ac-pro Opens a new window. I'm not convinced that the issue is resolved, but I'll accept @dbeato's answer as the "Best answer" and just move on until I have the time and resources to dig deeper and resolve the issue. Delete a RADIUS user. The vendor even had a hotfix for it. This way it can provide routing and I can enforce strict firewall controls. Your daily dose of tech news, in brief. Notify me of followup comments via e-mail. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) After you have made the VPN connection you can access all your home network devices just like when you are connected to your wireless network at home. You don't have to console into a Unifi switch for example to set the controller FQDN for provisioning? You can enable remote access in UniFi OS under Settings > System. Opens a new window. But, I can't change everything. So my questions is, why do you then still need vlan1 as well as routing on your firewall between VLAN1 and VLAN2 (or whatever your management vlan is)? So you need to create an invitation link for each device that you want to give access to. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Does it even see the SSID? Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. UniFi Teleport allows you to create a VPN connection with one click from your mobile device to your home network. Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. Are you using the Ai WiFi channel scanner that auto adjusts crowded channels.