Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. Have a Straight Talk question? Claim your profile to access Trustpilots free business tools and connect with customers. Yes, as long as Straight Talk provides service in that zip code. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Here are some common reasons you may be forced to cancel your Straight Talk subscriptions. Once the application is downloaded, you will need to sign in with your email credentials (username and password). You can use our automated system or speak to a Customer Care Representative. I told all of them the error I got. Stole $57.98 from me. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. The Straight Talk call center that you call into has employees from Florida and is open Mon-Sun: 8am-12am EST according to customers. I then got someone that I explained the situation to again, gave the person my ticket #, from earlier in the day, and he then stated that "my request was denied". Many consumers have expressed frustration with Straight Talk's phone-based customer service. We don't call a lot of people. It is affordable and I like that I could bring my own phone. It took them a ridiculous amount of time to process my order and when I finally received it, the phone was literally being held together by glue and a rubber band. Straight Talk could never get my phone to activate. This is a garbage company and should not be able to do business. We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. Please wait an additional 24 hours and try the test call again. You will need to perform a separate checkout for the items in your cart. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. And you can click here if you want to compare all the contact information we've gathered for Straight Talk. WebStraight Talk Customer Service Phone Number Phone Number:1 (877) 430-2355 Shortcut: Once the automated voice Average Customer Rating Score 1.6 Website: Straight Talk Website Straight Talk Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Straight Talk Customer Service (13) dissatisfied Not user friendly at all! This special promotion only allows one additional line to be added at a time. Listen: OBR Straight Talk Episode 8, We Suck Again! Common problems addressed by the customer care unit that answers calls to 800-876-5753 include Transfer Phone Number, Lost or Stolen Phone, Device Support, Account Access, SIM Card Transfer and other customer service issues. All rights reserved. I spent HOURS on the phone with customer service getting the same answer every time. DEVASTATING to my business. In Canada you can buy a SIM card, put it in any phone and it just works.This system is just a clear money grab and it doesnt sit well with me. They refuse to credit my account and are charging me full price for another month without the service I paid for. People do change cards. I have been without service since 1/02/23. WebAt Straight Talk, customer service is extremely important to us. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. Sometimes you might consider switching from Straight Talk to a new carrier because you got a better deal. Straight Talk is a carrier formed by the combination of Tracfone and Walmart. So I'm out money with no phone or service and thus far no solution offered. We also ensure all reviews are published without moderation. I reset network settings. Straight Talk is one of the leading wireless carriers in the United States. I have purchased my plans by the year for long time as well. Sign up to receive our free weekly newsletter. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. South Los Angles California, Internet Fraud, Bank fraud,Withdrawing money without authorization, Online Stock Options Trading Educatonal Platform, Detective John Graves Detective John Graves Detective John Graves John Graves Illegal molestation of home, life, and livihood. Here are 8 tips for writing great reviews. He just did want to do it. Whether you blame the refs, the coaches or the players, no matter how you cut it the Cleveland Browns lost 45-42 to the Oakland Raiders in overtime this past Sunday. Smart Pay items cannot be combined with other purchases. Straight Talk is a mobile virtual network operator (MVNO) using all three of the major U.S. cellular networksAT&T, Verizon, and T-Mobileto provide its customers with cellular service. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. my number ,i have no signal, i had the same thing with the major storm of a few weeks ago. Straight Talk does not own their own cellular towers. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. Airtime minutes will be deducted plus the cost of the International call. I have never experienced worse customer service in my entire life. Pre-order items cannot be combined with other purchases. Other terms and conditions apply. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. on 2/28 at 12:51PM **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. How do I know I can trust these reviews about Straight Talk Wireless? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebSearch Newegg.com for iphone 6s plus straight talk. Straight Talk is committed to providing our customers the best customer service. After connecting with a customer service rep from Straight Talk, youll be required to provide information about your account. After converting to the Verizon sim, my line has shown "inactive" for weeks. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Copyright 1997-2023, Ripoff Report. Copyright 2022 Consumers Unified LLC. WebSearch consumer complaints, reviews and information about straight-talk-.com. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! Have question about your phone or service? Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Visiting a store and speaking to one of its specialists may help you reach a resolution with your issue. Hopefully I can get them to unlock my sim so I can switch to something else. But you have exceeded the number of items allowed per order. You can contact us at 1-877-430-CELL (2355) to change it. Unlimited calling and other services for BasicTalk are based on normal residential, personal, non-commercial use. Please save your time and don't do this service. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. Check the "Battery Use" screen to review features or functions that have been consuming your battery. Information may be transmitted with a delay and may not reflect actual balances. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. *Refer to the latest Terms and Conditions of Service at straighttalk.com. After confirming that youre indeed the owner of the account, the customer service rep will ask you for the purpose of calling. They all told me no problem they can get it working. This company is a total scam. Unsubscribe at any time. There are no credit checks, and you pick the plan and activate your account. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. Never had any other carrier! Straight Talk suggests having your Straight Talk device phone number and Straight Talk MEID DEC / Serial Number in front of you when you call to ensure getting quick and efficient service. I can call my son in Maui. That's how much they give a . Straight Talk works like most other major cellphone companies but doesnt require long-term contracts. @PBQB523 Focusing on our quality of customer service is our priority. I've been on the phone 4 different tech people. I am very angry. 4G LTE or 5G-capable device required. I had a fraudulent charge on my credit card account from Match.com. However, if youre sure that you want to cancel your Straight Talk service, just let them know your position, and they will initiate the process. Thanks SO much! It is impossible to talk to someone who speaks fluent English. We will get back to you in a few minutes. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. Yes, you can with the Straight Talk Bring Your Own Phone program. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". For assistance, please contact us at 1-877-430-2355. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. Find another carrier. Guess what! Unsubscribe easily. If you like your plan but feel like you're running through all of your data before the end of the month, you can purchase a 1 GB data add-on option for $5. Press 1, then 5, then press # three times. International long distance service is available to select destinations only, which are subject to change at any time. Track data usage in the app or from the home screen widget. The data is non existent no matter if it is the beginning or end of your service date. Found out on 31st of january they have reneged on monies due to me as I received some service off of the plan. Your Straight Talk phone uses the towers from one of these four networks. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. They also have a rewards program so you can earn points to get free monthly plans. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. You have exceeded the amount of Smartpay items allowed in your cart. That person took my address, email address, and phone number. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. Unacceptable. WebWho can I contact if I am having issues with my Phone Service? I am not alone in this and their Facebook page is full of similar issues. on 2/28 at 3:05PM Welcome to 611611, the text helpline. WebTell us what your question is about so we can direct you to the best team to help you. This number worked fantastically, and I got all I needed accomplished! WebSupport - Straight Talk Home / Support Chat With Support Our friendly customer service agents are ready to assist you Manage Account View your order history, see updates on current orders, and even manage return and warranties all from one convenient location Warranty & Returns WebHow to Contact Straight Talk Customer Service Using DoNotPay! And should that be the case, you might want to cancel. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. I even asked them if I would get resistance from the store and they insured me it would be fine. WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. The appeal of Straight Talk is its flexibility and affordability. This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. I told them I would like a refund. You can call us directly and we will help you. Wasted half a day! I always get great service and customer service is great. I've had problems with customers service every time I've had a issue with my service. Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Yesterday one of our phones just stopped working (wouldn't turn on). I am probably leaving them after over 10 years. Calling customer support is useless. Your Privacy Choices. INSTALL NOW>> Forget about data limits! I spent HOURS on the phone with customer service getting the same answer every time. Privacy Policy. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. HOURS OF OPERATION 7 days a week, 365 days a year. A link has directed you to this review. Help is just text away. Straight Talk is a brand of wireless phone service in the United States and the Caribbean. Reward Points have no cash value and cannot be transferred to another customer. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. Dont waste you time or money. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Enjoy reading our tips and recommendations. Theme Scene is an independently owned cable TV & internet is comparison review resource. WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. WebStraight Talk is committed to providing our customers the best customer service. I can't get pictures in my texts and they are no help after days of taking to them. You can purchase the latest phones or keep your own to take advantage of the companys clear and consistent nationwide coverage. No one knows how to help or even cares. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. Please refer to the latest Terms and Conditions of Service at StraightTalk.com. Text 611611 to check your balance, get refills and much more. Internet, (Kathy) Song Mo Xin Song Mo Xin Im not able to access my funds or be able to talk to a live representative unless I pay a $34k deposit. Copyright 1997-2023 Ripoff Report. WebStraight Talk, Inc. If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. A month equals 30 days. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The phone was bought 7 months ago (has a 1 year warranty). Straight Talk represents will, however, be able to provide you instructions for getting your device replaced or serviced. Your balance information will be displayed on the screen. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. I was charged the full amount and then the next day lost phone and text service. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. Credit card and Account required for enrollment. Some customers claim that Straight Talk throttles data too quickly and that there can be discrepancies between. You have exceeded the amount of items allowed in your cart. Depending on location, powered by 5G or 4G Activate HOME PHONE Activate OTHER DEVICES HOME INTERNET ROUTER ACTIVATE REMOTE ALERT Activate MOBILE HOTSPOT Activate Self-Service Tools Available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. It allows the users There wasn't one person that I spoke with that even cared. then don't hesitate to contact us, Home / Guide / [Answered] How to Cancel Straight Talk Service Guide. You can also create multiple personal email accounts (Yahoo, AOL, Hotmail, etc). Is it possible to keep my Straight Talk phone number after canceling? There is nothing like a good deal. Find out how we combat fake reviews. Or who knows as it was not freely shared. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. I asked what request and he said that the ticket was closed and there was nothing else he could do. This company and the people who work here are so horrible. Very frustrating since Im having to borrow someones phone. Does Straight Talk offer a refund after cancellation? Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. Press 1 for English and then 4 twice through menu prompts. NOTE: It can take between 15 ? Please go to www.straighttalk.com/Activate and select the radio button option "Activate my phone with a new number or Reactivate with an existing or new number". T-Mobile: Call 1-877-453-1304. We though we'd save money with Straight Talk. I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. I do not know if they changed their website or not. Its just ridiculous. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. I use the app to refill my monthly service and it always goes off without a hitch! Unsubscribe easily. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. Here are some ways of getting the resolution you want even when Straight Talk's phone-based customer service has let you down: Call back: The truth is that not all customer service representatives have the same personality, level of training or experience. That dirty freaking bad customer service is awful at Straight Talk. -Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account. Conveniently this happens while Im broke down in the middle of road. Corporate Advocacy Business Remediation and Customer Satisfaction Program. At Straight Talk, you can buy phones compatible with AT&T's LTE network. I have never talked to a worse customer service line nor have I ever delt with a worst company. I will be looking for another pre pay service with hopefully much better customer service! This was a phone that was over $300, lasted 7 months, and just stopped working (with no misuse of it). I called Straight Talk today to get it fixed/replaced and after explaining what happened, the person I was talking to said she needed to give the call to a manager. Finally switching. File your review. > Sign In / Reset Password. It's a scam. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors. Straight Talk Contact Info. I called customer service multiple times only to have the call dropped each time. Make sure you check if your phone is compatible by texting "KYOP" to 611611. I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. Ive talked to 20 different people, no ones helped at all, it says my service is active but I dont have any bars, only says sos.