EMC /Tx BMC Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). EMC The refundmay take 4-6 weeks to process. Then you wouldn't have to bother about a refund. Your session is about to expire due to inactivity. EMC H*2T0T3415Rf& E\i\\ To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream As others have said, you can get it on the Clipper phone app for free. Will the toll lanes reduce traffic jams? You can add value, see what's on your card, and see recent transactions. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. EMC Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Does this mean my card is worthless and I might as well toss it? Station Agents can also provide pre-addressed envelopes to Treasury. H*2T0T341f& EMC To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. /Tx BMC Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). You have to fill out a form. So what you could do is to rack up a negative balance to offset the $3 fee. Donations of tickets with unused value of less than $1 can be made to local non-profits. All rights reserved. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. One beep means you have tagged on, and two beeps mean you have tagged off. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Other readers wrote of similar fears and refund frustrations. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream For defective cards, no fees will be charged. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream How many people do not know and never retrieve their funds? Should I stay at a hotel near the airport? The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. /Tx BMC The old website used to show added values, ready to be activated, but no longer does. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g E\\y\F@B.THH!*o* If you purchased your Clipper card from a retail location, confirm that the provider activated the card. My spouse, relative, or close friend needs help managing their registered Clipper card. (Some limitations may apply.) Describe the situation, including your account information. ClipperCard is your passport to campus and beyond! It is available for free to eligible university, and hospital employees. My spouse, relative, or close friend needs help managing their registered Clipper card. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. E\i\\ In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". 0 0 10.1455 10.364 re Clipper cards will hold a maximum of $300. Tickets submitted for refund must have been purchased by cash or debit card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. EMC In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. f Note that only cash value can be directly transferred. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream I would love to consolidate all the cards into one card. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. However, money added since then does not show on the account, as weve not used the cards. Visit our VTA Smart Pass page for more information. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Warriors Ferry / Chase Center Service /Tx BMC f With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. $16.99 10% off. Stanford University. Is there a way to purchase the card without paying the fee? Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Getting dinner in Oakland this Fridaywill I get robbed? I dont think you can get back the basic Suica fee either. What can I do with an online Clipper account? And my Oyster card. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. And Metro card. But alas, no longer on bART as they now wont let you exit like they used to. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. EMC $15.29. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Key Clipper information translated to Chinese. /Tx BMC f All rights reserved. . 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream bFrADhDwzeCJt>HJG()qCFY9Vq{$s? All Access Digital offer for just 99 cents! Choose to stay logged in or to log out. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> /Tx BMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Key Clipper information translated to Spanish. If a Clipper card is not used for six months, it can be deactivated. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Registration is easy, and its free. This is one option for using up the funds on a paper ticket you own. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Clipper is committed to protecting your privacy. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Registering your card protects your card balance and allows you to set up an online account. After that, you need to tag on and off for each ride. Phone. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Clipper's on your phone! Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. You can also log in to your regular Clipper account to see your balance and download a transaction history. H237402VH2P0P04341Qf& /Tx BMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The check may take 4-6 weeks. E\\y\F@B.DHR!"g/ Any suggestions, or is this another way for a government-backed agency to abscond with my money? endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Key Clipper information translated to Spanish. Add value, set up autoload, and check your balance! Clipper Refunds: Only registered Clipper cards, are available for refunds. o Discover . Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Here's what you need to know. I no longer need to use Clipper. Learn more about Clipper on your phone. EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. 0.749023 g He started his journalism career as a sports editor in Iowa in 1975. Yes, you can manage your account using the Clipper app and in your mobile wallet. Authorize payment below. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. /Tx BMC I no longer need to use Clipper. For details about how to apply for a refund, download theClipper Cancellation Form. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. H237402VH2P0P04341Qf& No. Only registered Clipper cards are eligible for refunds. E\\y\F@B.THH!*o* 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. We contacted Clipper and were instructed to write letters to get the refund on two cards. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. 2020, Metropolitan Transportation Commission. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Your Clipper card will not be returned to you. 0.749023 g The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Registration is easy, and its free. /Tx BMC /Tx BMC Directions to Zide needed from Union Square. EMC E\\y\F@B.THH!*o* If you forget to tag on and/or off, you will be subject to citation. EMC /Tx BMC Yes, you can manage your account using the Clipper app and in your mobile wallet. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. 0 0 10.1455 10.364 re Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Left and right arrows move across top level links and expand / close menus in sub levels. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC What should I do if my card is lost or stolen? Subject . If you are still having trouble with your Go Pass, please contact us at. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. If you have a question, please call (510) 464-6841. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Location of mushroom dispensaries in Oakland? endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper App. EMC San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Up and Down arrows will open main level menus and toggle through sub tier links. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. EMC 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Pay With endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Use the app to manage your cards. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Minimum monthly payments are required. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. The Go and Smart Passesare non-transferable. Learn more about Clipper on your phone. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card.