Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. stonewater customer promise. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Today is all about celebrating and recognising great customer service and the people who deliver it. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. We aim to respond to all email queries within two working days. by chloe calories quinoa taco salad. Or you can send us a message on our website. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Questions were not too difficult and it felt very relaxed. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. (Usernames and Passwords are Case-Sensitive). https://lnkd.in/eskQbV8D Isgho Votre ducation notre priorit . Copyright Stonewater. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. This latest performance shows some areas where were hitting our targets and others where were not there yet. stonewater customer promise. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. This is the Stonewater company profile. 8th March 13:30 Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Customer Experience Advisor. endstream endobj startxref Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Day 5 of #NCSW2022 is Customer Service Recognition Day! Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. If you are reporting an emergency, please do not utilize this means of communication. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. The CCP will then meet and make their recommendations within 5 days of their meeting. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Report a defect or repair. Project Officer I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. (727) 582-3100. www.pcclb.com. If it matters to our customers it matters to us." These agencies . The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. All content is posted anonymously by employees working at Stonewater. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. You can update your choices at any time in your settings. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. 610 0 obj <>stream Home; ber CLS; Leistungen; Kontakt / Impressum Feedback. Overall, 67% of employees would recommend working at Stonewater to a friend. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group stonewater customer promise. Others should be encouraged to follow their lead. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Comprehensive. 68% of employees think that Stonewater has a positive business outlook. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Partnering Surveyor - Design & Special Projects Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Our customer commitments are the service standards weve set with you. They handled all the details with the insurance company. Listing for: CV-Library. Call your management office directly or the local authorities at 911. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Not to mention all the roles that make a business function, in HR, Finance and IT. How ready are you? To see all our potential job matches, visit: https://crowd.in/O8Ybr1 gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Development Manager Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. . @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Listed on 2023-03-03. You're family. Stonewater customer community group on Facebook. Online/Remote - Candidates ideally in. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. ^Alex. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. stonewater customer promise . We value the importance of what EDI brings to our organisation, our colleagues and customers. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. One of the ways we do this is with our customer commitments. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. This is based on anonymous employee reviews submitted on Glassdoor. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Over the last three months weve carried out a whopping. All answers shown come directly from Stonewater Reviews and are not edited or altered. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. We'll assume you're ok with this, but you can opt-out if you wish. Retrofit is a key solution to some of the energy bill challenges were facing today. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. You must do this within 15 working days of our response. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. . These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Your name * Your email address * Confirm email * A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Keeping customers safe and delivering quality services to you really matters to us. %PDF-1.5 % Stonewater Financial Integrity. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream stonewater customer promise. Stonewaters goal is not to work with general agents or quote mills. Does there seem to be diversity at Stonewater? We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Feedback. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Stonewater did an excellent job of communicating before, during and after our recent roofing job. 590 0 obj <> endobj Call your management office directly or the local authorities at 911. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Customer Service Advisor Perpetrator accommodation removing the cause of harm Copyright Stonewater. Today is all about celebrating and recognising great customer service and the people who deliver it. Survivors experience of the housing pathway ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Report anti-social behaviour. Watch this space. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. stonewater customer promise . Learn more in our Cookie Policy. A free inside look at company reviews and salaries posted anonymously by employees. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Were really sorry if youve experienced delays or the service hasnt met your expectations. Stonewater Customer Hubb. Stonewater has announced the promotions of two customer experience directors to its management team. Scheme Co-ordinator You can see our Customer Commitments here. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Right to Buy for housing association tenants I could pick out names but does that not devalue the work others do. To get a job at Stonewater, browse currently open positions and apply for a job near you. hbbd```b``5 L@E) $3H@i I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. We may not get better overnight but we promise well keep using your feedback to get better.
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