Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! The tag was off, but I having it with me After so much arguments.. End up with the merchandise. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". Is this She answered, "yes", I have the receipt and tags are on the dress. You can check the backside of your receipt to know the same. Although I saw the 14.99 shorts, mine came up as clearance to .49. $7.00, paid with check. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Once I mislaid the store credit, moved to another state and found it 5 years later. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Ross Return Policy For Jewelry, Swimwear, and Lingerie. I used to love finding bargains at Ross. I brought the shirts back with all of the tags and the original receipt. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . I keep all my receipts and take them back within the 30 days allowed. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Thank you. However, for a refund, the return will need to be handled through the mail. I purchased one item for approx. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Enough said. I will never shop here again. She explained that October has 31 days. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! She didn't care that there was ta long line of customers waiting to pay. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Really, Like I Didn't Need An I.D. Bought a jewelry item and was trying to return it. It took her two minutes to get my receipt number. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. slap my items down and push them away so the next customer could be helped. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. If you don't like it then shop somewhere else. Than you for listening. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. See detailed Ross customer service rankings, employee comments and much more from our sister site. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Ross uses a refund verification system, and all the returns are subject to verification. In regards to Ross asking for your Drivers license number: its not illegal. Can I return it? 1: Asking for an ID. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! So bad quality!!!!! I purchased Release. In some cases, they may take up to 14 days. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Just take your product in its original condition back to your local. It's new like it's in the store. She got even ruder and mad. The comments on here are ridiculous. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. Frustrated, she walked away and I asked her - Do you have the receipt? It takes days for my bank to refund the money. If you lose your store credit, we cannot give you more store credit to replace what you lost. I tried to hold a conversation and she got ruder. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. two different colors and would decide later which color to keep. Ed June 28. She never looked at my recite. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Had my receipt and tags on my unworn merchandise. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? It states no such thing. Can exchange or store credit be provided without a reciept? All rights reserved. It's not like I'm returning upscale clothing in the first place. I asked. All purchases must be made in person in our stores. Wait up to 60 days, and your liability increases to $500. I was never told I could not return an item that had been marked down. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. It's not rocket science. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Refunds will not be given on software that has been opened. Take along the item and its invoice. Who trained these disrespectful, unproffessional "employees"? She then tells me to try to sell them on let go. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Three of the gifts didn't fit or weren't liked and need to be returned. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Come back tomorrow and the manager can do it. Don't shop at Ross if you don't like it! The refund will be initiated only if approved by their Refund verification system. Shorts weren't worn. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. They yell at everyone on the line like we are cattle. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I said please explain to me how you count your 30days. the customer is always unhappy when they don't get their way! I had. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? Ross gives you until January 31st to return all items purchased between December 1st 31st. I want to return it, but I do not have the receipt. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. I didn't even want a refund. When I ask why. The return of gift cards is only possible with the original receipt. The female security was also smirking which was really rude. You can ask for a different color or size of the product but they may not allow a different product in exchange. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. She was sighing and making faces etc. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I probably wouldn't make such a fuss if it was a small dollar amount. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . I told the cashier it better not be damaged BC IT IS A GOWN! Just take your product in its original condition back to your local Ross store with the purchase receipt. Carolina. Please do not be upset with the ross employee. However my advice to you as my fellow consumers are as follow: Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. I took the items to the Farmington store and they returned them no questions asked. If you try to return an item without the tag but with a receipt, then we have to check the description. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! And if any return is found suspicious by the system, it would be declined for refund or exchange. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Why is it if you purchase items using a debit card you cannot get cash back on returns? returning an item where I used Kohls cash. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. Please keep this in mind next time your purchase with your debit or credit card. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I was told that I wasn't getting any no ey back since it took me a month to notice it. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. The cashiers are highly disrespectful and forget about them ever saying thank you. And 30 days have not done yet. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I did not purchase a floral pattern dress. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Well, I'm not one of them!!! So they really don't lose too much revenue when items are torn, broken or destroyed. I'm so hurt and sad by this! Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Beyond that, it's up to the bank whether to refund your account. The 2nd associate told the first one to leave and she took over. It's called being lazy and entitled. Due to reading unfavorable online reviews on Amazon, I decided to return it. So, I wanted to exchange but cashier didn't let me. All returns are subject to system verification. Lets get started. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. Be sure you really want what you are buying or you may be stuck with it. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. No, merchandise cannot be purchased online. I called the Ross I had bought the purse from. Just bring it into any Ross store and theyll set you up with a new gift card. She did not give me a chance to explain the math and that the numbers did not add up. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. It can take up to 30 days. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. When it was time to do my return she told me she couldn't return it. Debit cards using PIN will receive cash. We will review your message and reach out to you. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. I am another Ross employee that explain some issues stated here. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . A receipt is the prime proof of purchase at Ross. I don't think so. This is ridiculous. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. My experience at Ross' in Catonsville, MD was terrible. We no longer can do exchanges on name brand items. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Message*. It's my money and I have the right to return which ever item I am not pleased with. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. He said more than once - "What is required is a State or Federal ID and your ID is local". Your return policy is the worst. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. Ask for the discount for purchase and a lot of companies will still make that sale. I said no problem. Letter. I do not like the shoes, they do not fit; even though it says 51/2. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. I purchased a "leather" belt for my son. If the items you are returning are worn, used, and altered, you will not get any refund. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. That is not the department stores responsibility. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Worst return policy ever! Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. This, too, must be new policy.
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