If you have any questions about extending your invoice, please contact Klarna. Items must be unworn and unwashed with the original labels attached. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. A returns charge of 2.50 per parcel will be deducted from your refund amount. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 1. I . Re-pack the item in its original packaging with labels and tags still attached. On receiving your return the next step is for us to check the item(s). You can return using the steps above. Keep an eye on your return tracking. Please turn it on so that you experience this sites full capabilities. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Tell us what you are returning and why :). Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Your browser's Javascript functionality is turned off. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You've got 28 days to send something back to us from the day you receive it. With loads of styles landing each week and regular trend updates you can be sure to get the latest. FYI depends on your card issuer). For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. One of our customer service agents will be more than happy to look into this for you. 3. *Extra 10% discount sent via email to new subscribers only. Log onto your Portal here . By subscribing, you agree to receive marketing communications from boohoo by email. You will need your order number and email/last 4 digits of your phone number. Email Address The email address used to place your order. Your refund will be processed once we've received your unwanted items. Items must be unworn and unwashed with the original labels attached. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. A typical refund will take up to 14 days + your banks handling time. Weve gone paperless! We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. To experience the full world of Boohoo, please enable these or check whether another program is Just pop your items in something non see-through, sealable & waterproof. Make sure you keep proof of postage! All rights reserved. Heasandford Industrial Estate We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can do this by filling out the form on our Customer Service Hub Returns via the portal are fully tracked. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Log onto our portal here. 1. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Baggy Jeans, You can return your item to us for a refund, and then place a new order to Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. With just one click you can reduce the energy used by this website. Thats why before checking out, its important you acknowledge that you understand this. Hear about exclusive offers, get early access to collabs & quicker checkout. 4. You don't need to remember to keep your proof of postage - it's all digital! them or get a refund. With loads of styles landing each week and regular trend updates you can be sure to get the latest. You will need your order number and email/last 4 digits of your phone number. Select your preferred return option (Print returns label at home or in store options). FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. Unfortunately we don't offer an exchange facility. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Your refund will be processed once we've received your unwanted items. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Copyright 2022 boohoo.com. So that we can get this fixed for you please head over to our Contact Us section. Cargo Pants, Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. There are a couple of other ways to cancel your contract with us. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. By enabling them, you are agreeing to our. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). item of your order). Returns policy. You will need your order number and email/last 4 digits of your phone number. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Returns cost $4 and you can track them as they make their way back to our US hub in New York. You will need your order number and email/last 4 digits of your phone number. You dont need to remember to keep your proof of postage its all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Re-pack the item in its original packaging with labels and tags still attached. If your items dont make it back to us, youll need to open a dispute with the carrier. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. No packaging, no problem! Your browser's Javascript functionality is turned off. Underwear and swimwear can only be returned if the hygiene seal has not been removed. blocking them. Cargos, We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Your refund is on its way. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Your browser's Javascript functionality is turned off. here, and a member of our team will look into it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Om van de volgende voordelen te genieten. Returns are FREE for premier customers. Once you have processed your return in the portal you're ready to post it off! Please return unsuitable items in its original packaging. Follow the steps below: 1. 1. To experience the full world of Boohoo, please enable these or check whether another program is If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Once you have processed your return in the portal you're ready to post it off! We're sorry to hear that you've received an incorrect or faulty item. I can't see the refund on my bank statement. Click here to view our full Returns Policy. You can generate a returns label from our website, attach it to your parcel and then send it back to us. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Select your preferred return option (Print returns label at home or in store options). We don't refund delivery charge for those countries listed outside of the EEA. By enabling them, you are agreeing to our. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. All rights reserved. boohoo aren't able to extend your invoice. Repack your items. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Graphic Tees. You've got 28 days to send something back to us from the day you receive it. blocking them. 3. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Simply return your item(s) and reorder for a replacement. Returns are FREE for premier customers. Returns via the portal are fully tracked. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Securely attach the Parcel Connect label to your parcel covering the original delivery label. All rights reserved. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Keep an eye on your return tracking. Copyright 2022 boohoo.com. Unfortunately we don't offer an exchange facility. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. Repack your items (These need to be unworn/unwashed/unused and with original tags). Were really sorry to hear that youve received an item thats not in perfect condition. 3. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 90z Revival, Make sure you keep proof of postage! Returns are an extreme hassle to deal with. Login to our returns portal. If you have a delivery related question or maybe you need to track your order. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken.
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